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In this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture, your people, and your profits.

Drawing on research from SHRM and Google’s Project Aristotle, Chrissy and Josh explore why a lack of civility is fueling conflict in today’s organizations—especially in politically charged or high-pressure environments. You’ll learn why civility must be operational, not aspirational, and how leaders must “model what they mandate” to create a thriving culture where respect and high performance can coexist.

Topics covered include:

• The difference between politeness vs. intentional civility
• Why stress, not systems, define how people handle conflict (unless you intervene)
• The concept of a “desired state audit” and how to set cultural guardrails
• How to create psychological safety that enables innovation and accountability
• Emotional regulation vs. restraint—and how leaders can master both
• Practical advice for managers to see and measure civility on their teams
• How passive-aggressive behaviors signal deeper organizational issues
• The role of resilience over silence in building trust

This episode is packed with humor, hard truths, and helpful strategies every small business owner and manager needs in their leadership toolkit. It’s not enough to “hope” your team gets along—you must build systems that support civility under pressure.

🎧 If you’re ready to make workplace culture a competitive advantage, hit play now.

📢 Have thoughts on this episode? Drop us a comment, leave a review, or connect with us

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

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Growing your business is exciting… and quietly isolating. One day you’re chasing bigger goals, making harder decisions, and realizing the people who used to “get it” no longer do. Welcome to one of the least talked about realities of leadership: growing often comes with loneliness.

In this episode of The Business Fix, Chrissy and Josh unpack why business growth and leadership loneliness go hand in hand and why nothing is “wrong” with you if success feels a little lonely. This conversation is for business owners, entrepreneurs, and managers who are leveling up professionally while feeling the emotional weight of outgrowing old relationships, shifting peer groups, and carrying responsibility that few people truly understand.

You'll learn:

• Why leadership growth changes relationships and how to spot misalignment early
• How to manage leadership loneliness without burning bridges or shrinking yourself
• Real-world insights on resilience, boundaries, and professional growth from Chrissy
• Practical strategies for growth, including peer groups, time boundaries, and smarter relationship investments

This episode covers leadership loneliness, personal growth, business mindset, resilience, peer networks, professional alignment, and managing relationships as your business grows—all through a practical, relatable lens. You’ll walk away with clarity on how to protect your energy, surround yourself with the right people, and keep growing without losing momentum, confidence, or yourself.

If you’re building a business, leading a team, or managing growth and feeling the isolation that comes with it, this conversation will hit home—and give you tools to move forward.

👉 Join the conversation: Leave a comment with what resonated most, drop a review if this episode helped you, or visit thebusinessfix.com to connect with Chrissy and Josh and explore more leadership and business growth resources.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

In Episode 36 of The Business Fix, Chrissy and Josh tackle one of the most uncomfortable (and unavoidable) realities of leadership: not every employee shows up the same way, and pretending they do is hurting your business. This episode takes a hard, honest look at A, B, and C players, why those labels are so often misunderstood, and how great leaders use them ethically to build strong teams without wrecking their culture.

With a mix of real-world stories, sharp humor, and no-BS leadership insight, they break down how to identify high performers without creating arrogance, why your “middle players” are actually the backbone of your organization, and how so-called C players often fail because they’re in the wrong seat—not because they lack capability. You’ll learn how to lead different types of employees effectively, avoid the trap of chasing only A players, and make smarter decisions around hiring, promotion, coaching, and termination.

You’ll also hear about:

• Why hiring only A players can destabilize your entire team
• How to ethically manage performance without turning people into labels
• The difference between a skills gap and a values mismatch
• When repositioning an employee makes sense—and when it doesn’t
• How clarity, consistency, and expectations drive real accountability
• Why strong leadership systems matter more than raw talent

This episode is packed with practical leadership strategies and people-management insights that will help you build a high-performing team, strengthen company culture, and lead with confidence instead of constant second-guessing without burning out your employees or yourself.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!