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Every business owner or manager has met this person: the high performer who delivers big results, closes the deal, writes the code, owns the relationship, or keeps the operation moving…but leaves emotional wreckage everywhere they go.

In this episode of The Business Fix, Chrissy and Josh tackle one of the hardest leadership problems in small and mid-sized businesses: the brilliant jerk.

You know the type. They hit the numbers, but they make people miserable. They protect their own process, hoard information, intimidate the room, and somehow convince leadership that the business cannot survive without them. Spoiler alert: it can.

Chrissy and Josh break down why toxic high performers are not actually high performers when you factor in culture damage, operational debt, employee turnover, broken trust, and the quiet disengagement of your best team members. They also explain why leaders often avoid dealing with the problem, especially when fear of lost revenue, client disruption, or operational chaos takes over.

This episode covers the three R’s of managing a brilliant jerk: Results, Respect, and Replication. Results matter, but how those results happen matters too. Respect matters because your team is watching what behavior leadership excuses. Replication matters because if one person’s success cannot be taught, documented, or scaled, it is not sustainable.

You will also hear practical HR and operations guidance for handling the issue the right way, including how to document behavior, correct directly, identify the point of no return, map client relationships, find shadow workflows, protect access to systems, and prepare the team for the transition after the brilliant jerk leaves.

Chrissy and Josh also dig into the “quiet superstar” problem: the reliable, collaborative, emotionally mature employees who usually suffer the most when leaders tolerate toxic behavior. They may not make a scene, but they will eventually walk out the door.

If you are a business owner, CEO, manager, or team leader trying to protect your culture without creating operational chaos, this episode gives you a practical roadmap for making hard people decisions with more clarity and less fear.

We’ve heard it: “Nobody wants to work anymore.”

People do want to work. They just may not want to work for your company, your culture, or your leadership style.

That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.

If you’re ready to stop blaming “the workforce” and start a team, join us.

Visit COSE.org for more information and tickets.

Your culture is not the poster in the lobby.

It is what your team does when you are not in the room.

That is where The Business Fix on the Road comes in.

We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.

Book us for your next event, conference, or team meeting at businessfixpodcast.com.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

A crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right?

In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the kind of internal panic that makes everyone quietly update their LinkedIn profile.

Chrissy shares the three R’s of crisis leadership: Regulate, Reveal, and Rebuild. Before leaders start fixing everything, they need to regulate their own emotions because a leader’s tone becomes the team’s temperature. From there, they need to reveal the right information not too much, not too little and rebuild the system that allowed the crisis to happen in the first place.

Josh brings the operations and marketing perspective, including why businesses need to “stop the bleeding” before they go digging for the deeper issue, why employees need permission to pull the red cord when something is going wrong, and why blaming Bob is rarely the fix. Usually, the real problem is hiding in the process.

They also dig into psychological safety, internal communication, external reputation, crisis PR, apology videos, customer trust, and why an apology without action is just a performance.

If you own or manage a business, this episode will help you think more clearly about how to lead through pressure, communicate during uncertainty, protect your team, and rebuild stronger after the dust settles.

We’ve heard it: “Nobody wants to work anymore.”

People do want to work. They just may not want to work for your company, your culture, or your leadership style.

That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.

If you’re ready to stop blaming “the workforce” and start a team, join us.

Visit COSE.org for more information and tickets.

Your culture is not the poster in the lobby.

It is what your team does when you are not in the room.

That is where The Business Fix on the Road comes in.

We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.

Book us for your next event, conference, or team meeting at businessfixpodcast.com.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Business owners and managers are right a lot. That is usually a strength… until the moment they are wrong and refuse to hear the other side.

In this episode of The Business Fix, Chrissy and Josh dig into one of the most underrated leadership skills in business: intentional listening. Not the “I’m waiting for my turn to talk” kind of listening. Not the “let me reload my rebuttal while you’re still speaking” kind either. Real listening is the kind that helps leaders uncover hidden risks, build trust, improve culture, and make better decisions.

They break down the difference between reactive listening and intentional listening, and explain why leaders who refuse to hear opposing views often create teams that stop sharing bad news. And when teams stop sharing, problems get buried, risks show up late, and shadow workflows are born.

Chrissy and Josh also walk through the three L’s of stronger leadership: Listen, Learn, Lead. You’ll hear practical ways to slow down conversations, ask better questions, remove personal bias, pressure test your own ideas, and create a culture where employees feel safe enough to tell the truth even when the truth is inconvenient.

This episode is especially valuable for small business owners, managers, founders, and leadership teams who want to improve communication, strengthen company culture, reduce workplace conflict, and make better operational decisions.

You’ll learn how to:

• Listen without immediately defending yourself
• Use silence as a leadership tool
• Ask clarifying questions that reveal the real issue
• Separate facts from assumptions
• Avoid changing processes based on one emotional moment
• Build trust even when you overrule someone’s idea
• Use “devil’s advocate” the right way
• Balance collaboration with decisive leadership

Because the fastest way to improve your business is to get the truth faster and the truth usually shows up when leaders stop trying to be right long enough to listen.

We’ve heard it: “Nobody wants to work anymore.”

People do want to work. They just may not want to work for your company, your culture, or your leadership style.

That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland.

If you’re ready to stop blaming “the workforce” and start a team, join us.

Visit COSE.org for more information and tickets.

Your culture is not the poster in the lobby.

It is what your team does when you are not in the room.

That is where The Business Fix on the Road comes in.

We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results.

Book us for your next event, conference, or team meeting at businessfixpodcast.com.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!