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The Business Fix

The Business Fix

De : Josh Troche and Chrissy Myers
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Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today.

Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business. This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.

Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

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Épisodes
  • The Hidden Cost of Undefined Roles: Why “Everyone Wears Many Hats” Hurts Your Business

    The Hidden Cost of Undefined Roles: Why “Everyone Wears Many Hats” Hurts Your Business
    Oct 7 2026
    Send us Fan Mail“Everyone wears a lot of hats around here.”That might sound like teamwork. In a growing small business, it can also be the beginning of role chaos.In this episode of The Business Fix, Chrissy and Josh break down what happens when employees don’t clearly understand what they own, where their authority begins and ends, or what successful performance actually looks like. While flexibility is essential in a small business, flexibility without structure can quickly turn your best employees into the company “junk drawer”. The unfortunate people who inherit every task nobody else owns.The solution starts with three simple concepts: Purpose, Parameters, and Performance.Purpose answers: Why does this role exist?Parameters answer: What does this person own, decide, hand off, and escalate?Performance answers: What does success actually look like?When those three things are unclear, managers often complain that employees won’t take ownership, employees constantly ask permission, high performers absorb more and more work, and underperformers can hide in the gray areas. The result is frustration, resentment, burnout, inconsistent accountability, and a workplace culture where expectations exist mostly inside the owner’s head.Chrissy and Josh also dig into why written job responsibilities matter from an HR and risk-management perspective. They discuss performance management, wage-and-hour classification concerns, essential job functions, accommodations, job descriptions, and why vague expectations make difficult employment decisions even harder.But defining a role does not mean creating a 700-page job description.The conversation explores the important difference between a traditional HR job description and the actual operational role. Your job description provides the broad framework. Your operational role should make deliverables, responsibilities, timelines, handoffs, recurring tasks, and definitions of “done” clear enough that the business can operate without constantly asking, “Who was supposed to do that?”They also tackle the dangerous “Franken-job” that develops as companies grow — especially when an early employee keeps collecting unrelated responsibilities simply because they have always been willing to help. Eventually one employee knows payroll, handles production, helps marketing, unloads trucks, fixes emergencies, and becomes a single point of failure the company cannot afford to lose.That is not flexibility. That is operational risk.If you own a small or midsize business, manage employees, lead a growing team, or struggle with accountability and delegation, this episode will help you create clearer roles without creating rigid employees.Because “everyone help” is not a management system...and hope is not a strategy.Tell us what you think: Are the roles in your company actually defined, or does everyone just know what they’re supposed to do?Visit TheBusinessFix.com to connect with Chrissy and Josh, suggest a future topic, or learn more about building a healthier, better-managed business.The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com. Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com. Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!🎙 Ready to Fix What’s Holding Your Business Back?The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
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    50 min
  • Conflict Is a Team Sport: How Healthy Disagreement Builds Better Teams

    Conflict Is a Team Sport: How Healthy Disagreement Builds Better Teams
    Sep 30 2026

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    Is conflict really bad for your business? Chrissy and Josh challenge the idea that healthy teams should avoid disagreement.

    In this episode of The Business Fix, they explain why conflict can actually be a sign that employees care about the business and its outcomes. They discuss artificial harmony, psychological safety, difficult conversations, and why avoiding conflict can create bigger problems behind the scenes.

    You’ll learn the Three F’s of Healthy Conflict: Friction, Focus, and Forward Motion. Chrissy and Josh also share practical advice for leaders on how to keep disagreements productive, focus on the issue instead of the person, listen to feedback, and reach mutual understanding without everyone having to agree.

    If conflict makes you uncomfortable, or your team seems to agree in meetings but disagrees everywhere else, this conversation is for you.

    What does healthy conflict look like on your team? Join the conversation and share your thoughts in the comments.

    Visit The Business Fix for more practical advice on business management, leadership, people, and workplace culture.



    The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

    Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

    Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

    If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!


    🎙 Ready to Fix What’s Holding Your Business Back?
    The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

    🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

    Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
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    46 min
  • Why Accountability Feels Like Micromanagement and How to Fix It

    Why Accountability Feels Like Micromanagement and How to Fix It
    Sep 23 2026

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    Why does accountability sometimes feel like micromanagement?

    In this episode of The Business Fix, Chrissy and Josh explore how leaders can hold employees accountable without hovering over every decision, email, and task.

    They break down the difference between accountability, trust, and micromanagement and introduce a simple framework: Standards, Support, and Space. Learn how clear expectations, the right support, and room to work can help employees build confidence, take ownership, and solve problems independently.

    If you want a team that takes responsibility without needing constant follow-up, this episode is for you.


    The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

    Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

    Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

    If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!


    🎙 Ready to Fix What’s Holding Your Business Back?
    The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

    🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

    Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
    Afficher plus Afficher moins
    52 min
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