In this episode of the Building and Branding podcast, Amanda Stichter interviews Kayla McGowan, the Editor-in-Chief of Restoration and Remediation Magazine. Kayla shares her journey in the restoration industry, her role as an editor, and the importance of emergency management and public safety. They discuss the significance of building connections, authenticity in communication, and the power of saying no. Kayla emphasizes the need for personalization in communication and the role of emotional intelligence in customer service. The conversation also touches on setting boundaries to avoid burnout and offers advice for newcomers in the industry.

⭐️Guest(s):
Kayla McGowan – Restoration & Remediation Magazine
Restoration & Remediation Magazine: BNP Media’s journey began in 1926 with Electric Refrigeration News, a pioneering publication dedicated to the emerging refrigeration market. BNP Media quickly became a trusted source of technical information, supporting industries at pivotal moments of growth.

Guest Social Media & Contact Info:

LinkedIn: https://www.linkedin.com/in/kaylashager/
Facebook: https://www.facebook.com/RandRMag
Email: mcgowank@bnpmedia.com

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:
VISIT US: https://www.virtualvision.com/
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords:
Restoration Industry, Emergency Management, Building Connections, Authentic Communication, Personalization, Emotional Intelligence, Burnout, Leadership, Industry Insights

In this episode of the Building and Branding podcast, Amanda Stichter interviews Chris Hill, a seasoned consultant and owner of JOC Analytics and JCMH Consulting. Chris shares his journey in the restoration industry, emphasizing the importance of behavior in leadership and the need for health and balance. He discusses the essence of servant leadership, the challenges of empowering others, and the significance of building trust and accountability within teams. Chris also provides insights on leading without authority and the heart of leadership, which is about caring for others' potential. The conversation concludes with advice for those struggling in their personal and professional lives, as well as guidance for individuals considering a career in the restoration industry.

⭐️Guest(s):
Chris Hill – JOC Analytics
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!

Guest Social Media & Contact Info:

• LinkedIn: https://www.linkedin.com/in/chris-hill-31088a8/
• Facebook: https://www.facebook.com/JCMHConsulting/
• Email: chris@jcmhconsulting.com
• Website: https://jcmhconsulting.com/

📢 SPONSORS:

JOC Analytics:
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:

• VISIT US: https://www.virtualvision.com/
• FOLLOW US ON @vvcmarketing
• Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
• Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
• Website: https://www.buildandbrandpodcast.com/
• Website: https://www.buildandbrandpodcast.com/
  
  

Keywords:

leadership, consulting, behavior, health, servant leadership, empowerment, accountability, restoration industry, personal development, mental health

Chapters:

00:00 Introduction and Guest Introduction

02:42 Chris Hill's Journey in Restoration and Consulting

06:59 The Importance of Behavior in Consulting

11:03 The Role of Honesty in Consulting Relationships

14:04 Health and Leadership: Writing Checks Your Body Can't Cash

23:21 Leadership: Servant Leadership and Empowering Others

31:33 Collaborative Leadership: Empowering Through Permission

37:08 Leading Without Authority: Influence and Impact

38:10 Self-Leadership: The Foundation of Effective Leadership

39:33 Believing in Potential: The Heart of Leadership

46:18 Navigating Struggles: Listening and Understanding

49:30 Finding Fit in the Industry: Commitment and Service

54:18 Introduction to the Building and Branding Podcast

54:47 Engagement and Future Episodes

In this episode of the Building and Branding podcast, Amanda Stichter welcomes Paul Silliman from Clean Claims to discuss the challenges and solutions in the restoration industry, particularly focusing on technology implementation and the importance of documentation. They explore the unique complexities of the industry, the fatigue associated with tech adoption, and the need for empowering field technicians to enhance efficiency and customer service. The conversation emphasizes finding the right tools and people to drive success in the business.

⭐️ GUEST(S)

Paul Silliman, Clean Claims

🔗 https://www.cleanclaims.com

Field Documentation and Remote Field Monitoring

Restoration field documentation and remote monitoring software built for 100% accuracy

Facebook: https://www.facebook.com/people/Clean-Claims

Email: paulsilliman@cleanclaims.com

📢 SPONSORS

JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!

WEBSITE: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

VISIT US: https://www.virtualvision.com/

FOLLOW US ON @vvcmarketing

Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413

Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz

Website: https://www.buildandbrandpodcast.com/

Keywords

Clean Claims, technology implementation, restoration industry, field technicians, documentation, customer service, software solutions, industry challenges, tech fatigue, business efficiency