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The Big Red Podcast

The Big Red Podcast

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 Support Ops and How the Frontline Impacts the Bottom Line.The Big Red Pod Economie Management Management et direction
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  • Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!

    Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!
    Aug 30 2024

    Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!

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    41 min
  • Episode 17: We've gone to the Darkside

    Episode 17: We've gone to the Darkside
    Aug 16 2024

    In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope

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    53 min
  • Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!

    Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!
    Jul 15 2024

    Come hang out with us while we half-ass an episode and then call it a mini-sode!


    Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!

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    26 min
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