In part two, the conversation continues as Joe de Freitas and guests, Claire Stockdale, Jemma Humphries and Alice Keal, dive deeper into the future of business analysis and how BAs can stay relevant in the age of digital disruption. They cover:

• The importance of psychological safety in team success

• How to create impact as a BA beyond documentation

• Making space for reflection, learning, and continuous improvement

• Practical advice for early-career BAs

If you’re looking to grow as a BA or lead more effectively in tech teams, this episode is for you. Don’t forget to share and follow the show for more expert conversations.

In part one of this two-part episode, host Joe de Freitas is joined by Claire Stockdale, Jemma Humphries, and Alice Keal to explore how the role of the Business Analyst is changing in the modern tech landscape.

They discuss:

• How the BA role is shifting in agile and cross-functional teams

• The increasing focus on collaboration and communication

• Why curiosity and adaptability are essential BA traits

• Building a long-term, fulfilling career in business analysis

Whether you're an experienced BA or just starting out, this episode is packed with insights to help you thrive. Hit follow to stay up to date with future conversations.

What does the next era of service management look like, and how do we get there?

In this follow-up episode, Alex Hammond is joined again by subject matter experts Justin Allum and Oliver Hibbitt. Together, they explore how organisations can take tangible steps toward a more efficient, purposeful, and forward-looking approach to service management.

Key takeaways include:

• Building momentum through small, incremental changes

• Shifting service management from a set of processes to a clear strategic purpose

• Exploring practical examples of automation and AI already making a difference

• Delivering change faster and more safely using innovative approaches

• Considering the sustainability impact of automation and why it should not be overlooked

This episode provides real-world insight for IT leaders looking to improve operations, align more closely with business goals, and prepare for the future of IT service management.

Tune in to rethink the role of IT and drive lasting transformation.