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The Better SMB Podcast

The Better SMB Podcast

De : David Altena
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 Join hosts David Altena and Rob Bull as they delve into the subject of small and medium- business productivity in New Zealand. With a focus on driving operational excellence and business improvement, The Better SMB Podcast is your go-to resource for strategies, insights, and success stories from the front lines of the SMB sector.

Despite New Zealand’s historical challenges with productivity compared to our OECD peers, David and Rob are on a mission to turn the tide. Tune in to discover actionable

tips, expert interviews, and innovative ideas that will help your business thrive in today’s competitive landscape. Whether you’re a seasoned entrepreneur or just starting out, The Better SMB Podcast will equip you with the tools you need to enhance productivity and achieve your business goals.

Connect with us on LinkedIn: @DavidAltena and @RobBullCopyright David Altena Economie Management Management et direction
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    Épisodes
    • Innovation Is a Choice: Moving from Comfort to Courage

      Innovation Is a Choice: Moving from Comfort to Courage
      Jan 14 2026
      Innovation isn’t just about technology or government policy, it’s a leadership choice. In this episode of The Better SMB Podcast, we sit down with Sean Doherty, former Callaghan Innovation leader, to unpack why New Zealand’s prosperity depends on the decisions business leaders make today. Sean shares insights from decades in engineering, manufacturing, and national innovation programmes, challenging SMB owners to step out of their comfort zone and start building capacity for growth. What You’ll Learn in This Episode:
      • Why New Zealand is “poor because it chooses to be”
      • The real difference between R&D, innovation and adoption
      • How leadership, not funding, is the biggest barrier to progress
      • Practical steps to shift from cost-cutting to growth
      Episode Highlights:
      • “Innovation isn’t a destination—it’s a daily choice.”
      • The three barriers holding SMBs back: funding, lack of strategy, and comfort
      • Why waiting for government support is a losing game
      • How small acts of leadership courage, like listening to staff ideas, can unlock big breakthroughs
      --------------------- The Better SMB Podcast is sponsored by SetSeed, the all-in-one platform that redefines what a website can be. Smart, secure and AI-tailored to reflect your brand. No plugins, no patchwork, no problems. Just world-class software and support in one subscription. Discover more at setseed.com --------------------- Connect with Rob and David on LinkedIn Rob Bull David Altena Learn more about New Zealand Lean Academy and the mission Rob is on to make NZ the best place in the world to do business  Download David's NBR-featured report "Boosting Productivity in New Zealand SMEs" by joining the mailing list on the Altena Solutions website and start your journey to a more productive business today
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      51 min
    • Scaling with Purpose: Ray Everest on Leadership, Innovation & Impact

      Scaling with Purpose: Ray Everest on Leadership, Innovation & Impact
      Dec 29 2025
      In this episode of The Better SMB Podcast, hosts Rob Bull and David Altena sit down with Ray Everest, educator, entrepreneur and co-founder of Future Focus, to explore what it takes to build a business that thrives without you. From humble beginnings in Tokoroa to leading six early learning centres in Papamoa, Ray shares his journey of scaling with purpose, removing ego from leadership, and creating deep societal impact through innovation. Ray’s story is one of resilience, vision and continuous improvement. He discusses how he and his wife Courtney built Future Focus from the ground up, the importance of leadership development, and how their new AI-powered platform, Auro, is transforming early childhood education by helping teachers intervene earlier and more effectively with children needing behavioural and learning support. Whether you’re an SMB owner, educational leader or someone passionate about building high-performing teams, this episode is packed with insights on sustainable growth, leadership behaviours, and creating scalable impact. Highlights:
      • How Ray scaled Future Focus to six centres in seven years with over 120 staff supporting 550 children
      • Why removing your DNA from the business is key to sustainable growth
      • The genesis of Oro, an AI-driven platform set to revolutionise early learning support and the education industry
      • Ray’s leadership philosophy: empowering people to exceed expectations and make mistakes safely
      --------------------- The Better SMB Podcast is sponsored by SetSeed, the all-in-one platform that redefines what a website can be. Smart, secure and AI-tailored to reflect your brand. No plugins, no patchwork, no problems. Just world-class software and support in one subscription. Discover more at setseed.com --------------------- Connect with Rob and David on LinkedIn Rob Bull David Altena Learn more about NZ Lean Academy and the mission Rob is on to make NZ the best place in the world to do business  Download David's NBR-featured report "Boosting Productivity in New Zealand SMEs" by joining the mailing list on the Altena Solutions website and start your journey to a more higher performing business today 
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      1 h et 2 min
    • Panic to Platform to Partnership: Chris Parnell’s Bold Journey with SetSeed and The Better SMB

      Panic to Platform to Partnership: Chris Parnell’s Bold Journey with SetSeed and The Better SMB
      Dec 5 2025
      In this episode of The Better SMB Podcast, we welcome Chris Parnell, Co-Founder and CEO of SetSeed, as both our guest and announce their official sponsorship of The Better SMB podcast. Chris shares his inspiring journey from Rotorua to building a global Customer Experience Platform that simplifies websites, CRMs, e-commerce, and email marketing for businesses worldwide. We dive into why SetSeed chose to partner with The Better SMB, explore Chris’s entrepreneurial story, and uncover practical lessons for SMB leaders who want to lift performance and embrace bold moves. Highlights
      • SetSeed + The Better SMB: Why this partnership matters and what success looks like.
      • From panic attacks to global impact: How Chris turned challenges into opportunities and built SetSeed from the ground up.
      • Customer Experience vs. CMS: What makes SetSeed different and why it matters for SMB productivity.
      • Actionable advice for SMB leaders: Mindset shifts, tech as an enabler, and the bold moves that drive growth.
      Chris’s story is a powerful reminder that bold decisions shape better businesses. If you enjoyed this conversation, share it with another business leader who could use some inspiration, and subscribe so you don’t miss what’s next. --------------------- The Better SMB Podcast is sponsored by SetSeed, the all-in-one platform that redefines what a website can be. Smart, secure and AI-tailored to reflect your brand. No plugins, no patchwork, no problems. Just world-class software and support in one subscription. Discover more at setseed.com --------------------- Connect with Rob and David on LinkedIn Rob Bull David Altena Learn more about NZ Lean Academy and the mission Rob is on to make NZ the best place in the world to do business  Download David's NBR-featured report "Boosting Productivity in New Zealand SMEs" by joining the mailing list on the Altena Solutions website and start your journey to a more productive business today 
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      47 min
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