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The Anti-CSM Playbook

The Anti-CSM Playbook

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 Tired of the corporate hype and endless buzzwords? Welcome to the real world of Customer Success. The Anti-CSM Playbook, narrated by some of the most influential CSMs, is your tactical, no-BS guide for survival on the SaaS front lines. It rips up the conventional rule book, delivering candid, battle-tested truth on securing renewals and maintaining your sanity. Stop pretending everything is strategic! Embrace your true role as a hybrid firefighter. Build your professional brand on reliability and candor, not showmanship. Don't miss out on this essential listening for every CS professional.The Anti-CSM Playbook Economie
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    Épisodes
    • Episode 12 - Building Your Survival Toolkit

      Episode 12 - Building Your Survival Toolkit
      Nov 30 2025

      Elise assembles CS arsenal 🧰 – trust scripts, resilience hacks, docs, proactivity, micro-wins for mastery! Finale mindset flips, community growth, reflection conquer chaos empathetically!


      #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #CSMToolkit #SurvivalGuide 🎉

      *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally⁠


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      7 min
    • Episode 11 - Boundaries and Burnout

      Episode 11 - Boundaries and Burnout
      Nov 30 2025

      Carlos builds calendar fortresses 🏰 – against always-on soul-devourers via visible hours, nos, peer nets! Self-care rituals, automation, early spotting fuel peak CS delivery!


      #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #BurnoutPrevention #SelfCare

      *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally⁠

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      6 min
    • Episode 10 - Coaching Clients Through the Reality Gap

      Episode 10 - Coaching Clients Through the Reality Gap
      Nov 30 2025

      Bayron bridges feature voids 🌉 – reframing hopes via empathy, joint roadmaps, tactical reassurances! Turn "Missing unicorn?" into "Maximize now collaboratively" – diplomacy for unbreakable momentum bonds!


      #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #CSCoaching #RealityGap

      *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally
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      6 min
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