In this episode of the Advertising Heat Check, host Matt Behrend sits down with Jillian White, one of the sharpest ad ops minds in media, to break down what's heating up and what's cooling off in advertising.
Heating up: premium inventory plus personalization. Jillian's team stopped treating cheap CPMs and big-name premium partnerships as the two extremes and found a middle ground: direct deals across multiple partnerships that let them target custom personas, choose the inventory they run on, and actually measure what works. The payoff is cost-efficiency metrics down about 40%. The second lever is a DCO. Instead of waiting six months to produce a video asset, their dynamic content optimization tool shows them which imagery and CTAs a persona engages with, how long it takes someone to convert, and lets them adjust creative in a few weeks. Premium placement earns brand association and recall. DCO layers on personalization at scale, messaging shaped by the behaviors a user has shown, not a guess about who they are.
Cooling off: looking at channels in silos, and using CPM as your efficiency metric. When you judge Google against Meta against the open internet, one channel at a time, you miss how they work together to get someone to convert, and search ends up taking credit for everything upstream. And CPM is a vanity number. Jillian's team built pixels that optimize for cost per site engagement instead, finding more users who spend real time on site and convert down the line. The shift is from efficiency to effectiveness, from a cheap impression to a measurable one that ties back to ROAS.
To close, Jillian shares what's making her smarter lately: a journal called Dig Deeper that asks her each night what she could have done better and where she's challenged. A daily mirror that makes the hard questions a habit.
In this episode:
- Why premium inventory plus personalization beats chasing the cheapest CPM
- How a direct-deal middle ground cut cost efficiency metrics by 40%
- Using DCO to test imagery and CTAs and refresh creative in weeks, not months
- What you miss when you judge Google, Meta, and the open internet in silos
- Why cost per site engagement is a better north star than CPM
- The shift from efficiency metrics to effectiveness and return on ad spend
About the guest: Jillian White has spent 14 years in media for companies including Subway, Panasonic, Mountain America, and Costa Vida. She has worked across traditional and digital channels for both D2C and B2B, handling everything from implementation to optimization and managing DCO operations across multiple internal teams. She is one of the top ad ops experts in the field.
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