🎧 Don't forget to subscribe!

When I was a kid, my favourite act at the circus was watching the clowns keep a dozen plates spinning at once. If you are an accommodation operator, you have probably accidentally mastered this exact same art in your business.

You tap the tasks you can control, accept the ones you can't, but underneath it all, there is a chaotic middle ground. It's the operations you should control, but haven't systemised yet.

A few months ago, I received an email from a company in Finland asking to sponsor STRive in Australia and New Zealand. I was blown away by the distance they were travelling, but that is the magic of STRive—bringing people together from across the globe to share their solutions to our shared struggles.

That company was Pacho. I invited its founder, Joonas Sipilä, onto the podcast. Joonas used to manage 100+ properties in Finland and hit this exact operational wall.

Instead of a software pitch, we sat down to dissect the fundamental mindset shifts required to fix the ground operations of hospitality.

📋 In this episode, we discuss:

00:00 – Introduction: The art of spinning plates

02:51 – Scaling from 1 to 100: Where the wheels fall off

05:51 – The fundamental flaw in hospitality CRMs

11:58 – The Paradigm Shift: Treating the property as the client

15:18 – Building a "Medical Record" for your physical assets

19:02 – Practical AI: Triage, photo analysis, and dispatch logistics

22:23 – Joonas's transition from the trenches to tech founder

26:20 – Why operations (not just pricing) dictate your profit margins

32:08 – Future-proofing your ground game for 2026

#PropertyManagement #Operations #ThoughtLeadership #STRive #AssetManagement

SHOW LINKS Pacho: https://pacho.app/

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍 Join the Accommodation Owners and Managers Facebook Community:

https://bit.ly/AMoFacebookCommunity

🔗 Connect with Bart Sobies for industry insights, tools, and resources:

https://www.ibooked.online/bart/

🎙 Catch every episode of The Accommodation Show here:

https://www.theaccommodationshow.com

✨ Ready to take things up a level? Come to STRIVE:

https://www.striveconferences.com

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🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊

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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.

🎧 Don't forget to subscribe!This week, I did something a little unusual. I invited Mark Simpson (Founder of Boostly) onto the show.Technically, Mark and I are competitors. We both build high-converting Direct Booking websites. But we both agree on one critical truth: By relying on third-party listing sites, you aren't just paying commissions—you are leaving your most valuable asset on the table.It’s not just about the 15% fee. It’s about the Customer Data and Brand Equity you miss out on every time a guest books through an app instead of with you.I see Mark as a collaborator in a much bigger mission: helping you stop "renting" your customers and start building a cohesive marketing ecosystem that you actually own.We sat down to discuss the massive opportunity cost of ignoring your direct channel, specifically how it impacts your bottom line today, and your business valuation tomorrow.📋 In this episode, we discuss:00:00 – Introduction: Why I Invited My Competitor02:53 – Hotels vs Short-Term Rentals: The marketing gap05:10 – The Mistake: "Mona Lisa" Websites vs Functional Design08:59 – The Valuation Opportunity: How direct bookings increase exit price11:08 – Case Study: How a strong brand added millions to a sale15:02 – The Ecosystem: Connecting Email, Web, and Social18:40 – Content Strategy: Newsletters that actually get read22:25 – The Future: AI Search & The changing digital landscape30:16 – Collaboration over Competition#DirectBookings #HospitalityMarketing #BusinessStrategySHOW LINKSBoostly: https://boostly.co.ukBook Direct Playbook: https://amazon.comDon't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!📧 Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍 Join the Accommodation Owners and Managers Facebook Community:https://bit.ly/AMoFacebookCommunity🔗 Connect with Bart Sobies for industry insights, tools, and resources:https://www.ibooked.online/bart/🎙 Catch every episode of The Accommodation Show here:https://www.theaccommodationshow.com✨ Ready to take things up a level? Come to STRIVE:https://www.striveconferences.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊 Hotel - BNB - STR Owners! 🥊Need more direct bookings or a brand new website?The trusted tech partner you can count on. We deliver results.🥊 https://www.ibooked.online ​​​​​​​​​​​🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer:This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. If you do purchase through my affiliate links; I want to thank you for your support.

Running one event is hard. Running 19 in a single year sounds impossible.

I sat down with Heidi Henrisken (Executive Director of VR Nation) to ask her how they are physically pulling this off.

This year, they are running a full National Conference in Denver plus an 18-city "Roadshow" where they drive a van across the US to host local workshops.

We break down the logistics of the "Tour Bus" model, why they decided to charge only $25 for tickets, and how they manage the workload without a massive staff.

📋 In this episode, we discuss:

00:00 – Introduction & The Rebrand to VR Nation

05:36 – Going National: The strategy behind the expansion

09:18 – The "Village" Model: Managing 40+ Volunteers

11:56 – The 5 Advisory Boards (and why they are Operators Only)

14:20 – Competitive Collaboration: Solving the advocacy crisis

17:47 – The Roadshow Logistics: Driving a van to 18 cities

25:13 – Building Culture: The Housekeeping Olympics & Golden Toilets

30:16 – Future plans for the VR Nation Academy

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍 Join the Accommodation Owners and Managers Facebook Community:

https://bit.ly/AMoFacebookCommunity

🔗 Connect with Bart Sobies for industry insights, tools, and resources:

https://www.ibooked.online/bart/

🎙 Catch every episode of The Accommodation Show here:

https://www.theaccommodationshow.com

✨ Ready to take things up a level? Come to STRIVE:

https://www.striveconferences.com

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.