In this episode, Mary, Tom, and Sean are joined by special guest Ginny Ertl, a change management and leadership development expert, to explore why generational labels fall short as a way to understand how people actually behave at work. What starts as a discussion about Gen Z, Millennials, Gen X, and Boomers quickly moves past age-based assumptions and into a more useful lens: segmentation. Drawing on needs-based thinking, the group examines why motivations, behaviors, and values explain far more than birth year — whether you're trying to understand employees, leaders, or customers.

In this episode, Mary, Tom, and Sean look ahead to 2026 by exploring how digital health, AI-driven micro-segmentation, and workforce shifts are beginning to intersect. Rather than focusing on a single dominant trend, they discuss why understanding second-order effects — and viewing change through the eyes of customers and stakeholders — will be critical for effective strategy in the years ahead.

In this year-end discussion, the team unpacks what 2025 really highlighted about organizational strategy. They examine how high-performing teams used AI to widen the range of strategic choices, why uneven economic shifts made scenario planning a necessity, and how Nike's distribution reset underscored the importance of understanding influence systems. The episode emphasizes that the organizations that made real progress were the ones prepared to act without perfect clarity — because they had built readiness long before they needed it.