Get the Value Creation Blueprint that shows you the exact levers that drive growth and valuation:

https://brianhoppe.com/podcast/

Welcome back to the $10 Million MSP Podcast — in this episode, Brian sits down with Bill Tyndall, Founder & CEO of Tynrose and Techvera (and former co-founder of Electric AI, one of the earliest pioneers of IT-as-a-Service).

Bill brings a rare perspective across the MSP world: operator, acquirer, investor, and builder, shaped by hundreds of conversations with MSP owners and firsthand experience scaling companies with automation and systems.

Bill and Brian unpack what it takes to scale the right way, including:

1. The mindset and culture signals that tell you a founder “gets it”
2. Why internal cybersecurity is the MSP industry’s biggest blind spot
3. How “artificial capacity constraints” silently crush margins
4. Why your “best client” might actually be your worst and how gross margin by client reveals the truth
5. The leadership shifts required at scale: communication systems, accountability, and protecting your mental health as the org grows

Bill also shares the personal side of entrepreneurship, including the myth that money equals happiness, and why coaches, therapists, and boundaries aren’t optional if you want to build something big without burning out.

If you’re building toward $10M (or beyond) and want a behind-the-scenes look at growth, M&A, operational leverage, and where the industry is actually going, this episode will challenge the way you think.

0:00 - Introduction

1:17 - Episode open

1:39 - What Bill has learned about MSP owners

4:48 - Bill’s journey and how he got to this space

16:52 - Traits of savvy MSP owners

19:38 - What Bill looks for in owners

23:54 - Bill’s red flags

28:55 - Post-acquisition, what Bill looks to align or fix

33:44 - Bill’s biggest shift he’s made as a leader

37:19 - Mental-health, well-being and the power of coaches

42:40 - Where Bill sees the industry heading

46:31 - Rapid fire

51:04 - Episode wrap-up

Connect with Brian Hoppe

https://brianhoppe.com/

linkedin.com/in/brianhoppe

Like Our Guest? Check out more on Bill Tyndall

linkedin.com/in/bill-tyndall

Get the Value Creation Blueprint that shows you the exact levers that drive growth and valuation:

https://brianhoppe.com/get-the-blueprint/

In this episode of The $10 Million MSP Podcast, Brian sits down with Dave Sagraves — former MSP operator turned growth architect — for a straight-shooting conversation about what actually drives sustainable revenue growth in the MSP space.

Dave has lived the full evolution: from being the sales guy at a fast-growing MSP, to buying into ownership, scaling to $20M, navigating a private equity exit, and helping grow a larger platform to $143M. Today, he leads MSP Growth OS, where he and his team help MSPs build repeatable revenue engines built on discipline, consistency, and real-world sales execution — not gimmicks.

Brian and Dave unpack why so many MSPs stall once they hit the $8–$12M range, and why the “easy button” mindset keeps owners trapped in a loop of buying marketing, outsourcing prospecting, or hiring the wrong salespeople and hoping it magically works. Instead, Dave lays out a clear framework that owners can easily keep top-of-mind

You’ll also hear Dave’s candid perspective on the emotional side of an exit, why money doesn’t automatically create fulfillment, and the leadership shift required to scale.

If you’re serious about breaking through a growth plateau, building a real pipeline, and creating consistent new-logo momentum, this episode is a must-listen.

Episode Highlights:

0:00 - Introduction

1:11 - Episode open

1:32 - The biggest lie MSP owners believe

3:03 - Dave’s background

5:10 - Dave’s exit (and what he learned)

7:57 - Unlocking growth, what do most get wrong?

10:45 - Leading indicators, sales in MSPs

16:43 - “A” sellers, commission plans

20:16 - Developing sales people, leads

24:20 - Sales quotas

28:03 - Managing sales people, “hunting vs. farming”

33:02 - Jumpstarting growth

36:01 - 3 key ingredients to make growth sustainable

38:56 - Dave’s evolution as a leader

43:31 - Patterns Dave sees in leaders who fail

45:58 - “I’m an MSP owner and I want to grow, what do I do?”

47:36 - Rapid fire

51:14 - Episode wrap-up

Connect with Brian Hoppe

https://brianhoppe.com/

linkedin.com/in/brianhoppe

Like Our Guest? Check out more on Dave Sagraves

linkedin.com/in/dsagraves

For MSP Owners looking for proven business guidance to scale.

https://savvycal.com/brianhoppe/MSP-mentoring?d=45&sid=9d786af9-9135-43e0-b7e5-0f8043ada48b

Welcome to the $10 Million MSP Podcast – the show where strategic coach Brian Hoppe dives into the real stories behind MSP leaders who’ve crossed $10M+ in revenue, built scalable teams and systems, and turned their businesses into true wealth-building assets.

For the very first episode, Brian sits down with Rashaad Bajwa, founder and former CEO of Integris and now Executive Chairman of the Integris Board of Directors. Rashaad built Domain Computer Services over two decades before helping Domain with Compudyne, ProviDyn, and MyITpros to form Integris in 2021 – then scaled it through multiple acquisitions into a national, future-ready MSP powerhouse.

Rashaad joins Brian to discuss

1. The leadership shift that unlocked scale: moving from “I have all the answers” to becoming coachable
2. Why it takes arrogance to start a company but humility to scale one
3. How to break out of the “cult of personality” trap and stop being the bottleneck
4. The key hires and outside support that matter at each stage of growth
5. Where MSPs are headed next with automation, AI, and verticalization

And much more!

If you’re building toward $10M (or beyond) and want the unfiltered inflection points that actually move the needle, this is your starting line!

Episode Highlights:

0:00 - Introduction

1:10 - Episode open

1:47 - Rashaad’s biggest leadership evolution

6:32 - Ego and entrepreneurship

8:13 - Rashaad’s journey

13:26 - Shifting from a small firm to a big one

17:31 - Hiring a coach

19:15 - “It became about people”

23:12 - Hiring outside help

30:28 - Rashaad’s strategy for mergers

34:15 - The importance of “vertical focus”

41:58 - The industry in the next 5 years

47:23 - Monetizing vs. selling

50:08 - Rashaad’s biggest mistake (as a leader)

51:22 - AI models, do we need them?

52:40 - Relaxing, Rashaad’s favorite book

54:02 - Episode wrap-up

Connect with Brian Hoppe

https://brianhoppe.com/

linkedin.com/in/brianhoppe

Like Our Guest? Check out more on Rashaad Bajwa

https://www.linkedin.com/in/rashaadbajwa/

Welcome to the The $10 Million MSP Podcast! The show that dives into the real stories of MSP leaders who have gone beyond 10 million. How they built teams, created systems and turned their businesses into valuable wealth-building assets.

Join Brian Hoppe, Strategic Coach to MSPs, as he sits down with leaders of $10M+ MSPs to unpack the inflection points that matter – From the personal stories of MSP leaders to key fundamentals like culture, operational maturity and driving profitability.

This isn’t another MSP podcast about tools and tech.

On The $10 Million MSP Podcast you’ll find behind the scenes conversations with leaders that have built thriving MSPs – their biggest wins, their toughest lessons and practical advice that you can use now.

If you’re an MSP owner who knows that growth starts from within, that mindset, leadership and strategy, align to create both wealth and meaning, then this show is for you.

New episodes are released every other week!