Welcome to Techniche Tips! In this episode, we're diving deep with Customer Success Manager Tochi Kanu-Ivi as she shares her powerful journey into the world of Customer Success and reveals her top strategies for mastering LinkedIn networking like a pro.

What you'll learn in this episode:

✅ How Tochi transitioned into a CSM role and built her career from the ground up

✅ The challenges and lessons she faced as a woman in tech

✅ Proven 1:1 coaching tips on how to leverage LinkedIn to build authentic relationships

✅ How to create a standout profile and grow your professional brand online

✅ Best practices for networking, content engagement, and message outreach

Whether you're an aspiring Customer Success Manager, a career switcher, or a professional looking to grow your presence on LinkedIn, this episode is packed with value and actionable advice!

Connect with Tochi - https://www.linkedin.com/in/tochi-kanu-ivi/

🛑 Take the Tech Career Quiz - www.technichetips.com 🛑

⬇️ Tech Sales | IT | UI UX | HR | Software Development | Data Analytics ⬇️

Free Intro Courses: https://coursecareers.com/a/technichetips

⭐️Advanced Tech Courses ⭐️ Apply Promo Code: JOSEPH10

Free Intro Courses: https://www.leveldcareers.com/a/2147531991/B8vmHjgy

⭐️ Exclusive Tech Cohort ⭐️ Apply Promo Code: JOSEPH-150

Speak to an Instructor: https://tinyurl.com/Learnfull

Podcasts

Apple: https://podcasts.apple.com/us/podcast/techniche-tips/id1684934305

Spotify: https://open.spotify.com/show/47sgpNXgF2QqQf7SDOZCHg

Amazon: https://music.amazon.com/podcasts/375a1957-fe59-4cd3-9e85-f6f7d85c9cea/techniche-tips?refMarker=null

Others: https://tinyurl.com/Red-Circle

📸 IG: https://www.instagram.com/technichetips/

👉🏾 Follow me on LinkedIn: https://www.linkedin.com/in/jmsmithtech/

#TochiKanuIvi #CustomerSuccess #LinkedInTips #LinkedInNetworking #CSMJourney #TechnicheTips #CareerInTech #WomenInTech #PersonalBranding #NetworkingTips #TechCareer #LinkedInCoaching

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Connect with Emily You - https://www.linkedin.com/in/yiranyou/

Discover Emily U's inspiring journey from rookie in tech sales to becoming a renowned career coach. Emily shares her career progression, from navigating her first challenges at Salesforce to launching a bold new approach to sales training as the founder of the Emily U School of Sales. Gain insights into success in the dynamic world of tech and learn how empathy, data, and practical strategies can transform your approach to selling. Whether you're just starting out or exploring tech career transitions, Emily's story is packed with actionable advice and lessons to elevate your path.

Join this motivational conversation and uncover valuable tips on mastering tech sales, building a resilient mindset, and overcoming common industry challenges. Learn how to recognize opportunities, avoid pitfalls, and thrive in a competitive market. Don't miss the chance to connect with Emily's vision for modern, effective sales training rooted in real-world experience.

Ready to take charge of your tech career journey? Watch now and be inspired to redefine your future in tech sales. Your next big step starts here!

#techsales #careermobility #salesdevelopmentrepresentative #accountexecutive #sdr

🛑 Take the Tech Career Quiz - www.technichetips.com 🛑

⬇️ Tech Sales | IT | UI UX | HR | Software Development | Data Analytics ⬇️

Free Intro Courses: https://coursecareers.com/a/technichetips

⭐️Advanced Tech Courses ⭐️ Apply Promo Code: JOSEPH10

Free Intro Courses: https://www.leveldcareers.com/a/2147531991/B8vmHjgy

⭐️ Exclusive Tech Cohort ⭐️ Apply Promo Code: JOSEPH-150

Speak to an Instructor: https://tinyurl.com/Learnfull

Podcasts

Apple: https://podcasts.apple.com/us/podcast/techniche-tips/id1684934305

Spotify: https://open.spotify.com/show/47sgpNXgF2QqQf7SDOZCHg

Amazon: https://music.amazon.com/podcasts/375a1957-fe59-4cd3-9e85-f6f7d85c9cea/techniche-tips?refMarker=null

Others: https://tinyurl.com/Red-Circle

📸 IG: https://www.instagram.com/technichetips/

👉🏾 Follow me on Linkedin: https://www.linkedin.com/in/jmsmithtech/

#coursecareers #testimonial #techsales #bdr #interviewtips #pivoted #ceo #techrecruiter #tech #lifecoach #careercoach #blackmenintech #podcast #socanalyst #accountexecutive #leveld

Disclaimer: These links are affiliate links, which means I may get a commission if you purchase. However, none of the fees for these resources have been increased to compensate me. In fact, you received a discount by using it :)

Connect with Mark Mosley: https://www.linkedin.com/in/mark-mosley-a98584123/

Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success.

Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career.

Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry.

Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love!

#customersuccessmanager #customersuccess #projectmanagement #whatistheroleofacustomersuccessmanager #b2bcustomersuccess

#customersuccessmanager #customersuccess #projectmanagement #customersuccessplaybook #whatdoescustomersuccessmanagerdo

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#technichetips #customersuccess #AI #conversations #techsales #TriplexMedia #PodcastProduction #ContentCreation

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CHAPTERS:

00:00 - Welcome Back

01:33 - Mark's Journey

02:32 - Transitioning from SDR to CSM

04:08 - Pressure of Being a CSM

09:50 - Q&A Session

11:18 - Customer Support vs Customer Success

13:39 - Account Management Strategies

14:55 - Technology's Impact on CSM Role

17:40 - Importance of Human Interaction

19:25 - Joining the Q&A Discussion

22:15 - Mark's Career Path

23:39 - Advice for Job Seekers

26:05 - Misalignment Between CSM and Company Goals

30:31 - CSM as a Project Manager

32:45 - Customer Education Investment

34:42 - What I Love About Being a CSM

36:03 - Transitioning from Other Industries

40:28 - Technical Skills for CSM Role

42:18 - Guest: Tory - HubSpot System Admin

44:41 - Ignoring Customer Feedback Consequences

48:04 - Connect with Mark

54:15 - Triplex Media

56:55 - Outro