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Tech Leaders Intel

Tech Leaders Intel

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 Get ready to be inspired and motivated! Tech Leaders Intel is the ultimate podcast where we dive deep into the exciting world of technology, leadership, and industry challenges.

We bring you winning strategies and expert insights from top-notch tech executives that will take your company to new heights of success!

If you're looking for a power-packed dose of inspiration and knowledge, you've come to the right place!Copyright Xebia Crew Economie
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  • Measuring What Matters: Unlocking Engineering Productivity with AI and Metrics

    Measuring What Matters: Unlocking Engineering Productivity with AI and Metrics
    Dec 19 2024
    In this episode of Tech Leaders Intel, we hosted two industry experts to discuss one of the most critical and often debated topics in software engineering: productivity and performance. Our guests are Gary Stevens, Director of Engineering at Trainline, and Viktor Clerc, an engineering leader at Xebia, both offering insights into what it takes to build high-performing engineering teams.

    Gary shares his experience in balancing team motivation and productivity at Trainline, focusing on customer lifetime value and efficient software delivery. He highlights the complexity of tracking engineering productivity, especially in today’s distributed, remote-first work environments, where effective measurement can no longer rely on simple observation.

    Viktor expands on this by emphasizing the importance of optimizing engineering practices and using strategic assessments to overcome client-supplier challenges. His focus is on creating alignment between technology and business goals, ensuring that teams are empowered to deliver not just products, but value.

    Throughout the conversation, the guests dive into key topics such as:
    • Choosing the right metrics for engineering productivity
    • The dangers of gaming metrics and how to avoid it
    • Balancing process efficiency with developer happiness and creativity
    • Using AI tools like Copilot to improve productivity without compromising quality
    If you're looking to understand how to build motivated, productive engineering teams or want practical insights into how to measure performance effectively, this episode is a must-listen.
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    51 min
  • The Value of Forgettable Customer Experiences

    The Value of Forgettable Customer Experiences
    Jun 26 2024
    As the use of artificial intelligence expands and finds more use cases, there remains special interest in its applications for customer service. Retailers and service providers are training AI to retrieve important information in a natural, conversational manner, thereby delighting customers through giving them an unforgettable customer experience. And yet there are instances where delighting the customer isn’t the best approach. When it comes to bare necessities like utilities, perhaps the best customer experience is the one that can’t be remembered.

    That’s what Adam Waite is betting on. As Head of Digital Conversations & AI with British gas supplier Centrica, Adam is laser-focused on using GenAI and large language models to make customer experiences as frictionless as possible. He is one of the minds behind the creation of Cosmo, Centrica’s customer-facing authenticating chatbot that took the gold for Best Innovation in Customer Service at the 2023 ECCCSA Awards. And now Adam sits down with Tech Leaders Intel to let us in on his award-winning insights. Throughout our 45 minutes together, he touches on such topics as:
    • The evolution of customer support chat (and consumer trust in it)
    • When it’s time to consider buying vs. building new technology
    • Why the “channel of truth” is the most important customer service channel of all
    • What success in delivering customer experiences looks like
    • The difference between data scientists and so-called experts in emerging technologies
    …and that’s not all. Adam is full of sharp observations, and he is keyed into the strategies that will make GenAI and large language models work for customer-facing businesses now and into the future. Reach out to him on LinkedIn, and of course, fire up this episode of Tech Leaders Intel!
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    44 min
  • Fintech Problem-Solving: Navigating Hypothetical Frontiers

    Fintech Problem-Solving: Navigating Hypothetical Frontiers
    May 28 2024
    This episode of Tech Leaders Intel sees Nick Goodwin sit down with Paul Staples, ClearBank’s head of Embedded Banking. Paul has quite the story; originally starting out in the oil industry, he stepped into banking as he swung from working the floors at Goldman Sachs, to being a strategist at Deutsche Bank, then JP Morgan and finally establishing building a case for HSBC as a platform business in Embedded Finance before finally stepping fully into the fintech space with Clearbank. As if all of that isn’t enough, he’s a seed investor by night and an avid gardner to boot.

    You’ll quickly notice that Paul has an elite-level entrepreneurial mind that functions like a steel trap when it comes to solving problems, and he brings that to his work in embedded banking. The issue of keeping banking useful, relevant, and putting it where people need it most is foremost in his mind, and he is a powerful advocate for embedded banking as an agent of change in the world we know. While not a coder himself, Paul understands how the power of technology can be put to good use in our day to day lives, using Embedded Banking do drive this. Join him and Nick as their 45-minute conversation touches on topics such as:
    • His take on “how banking really works”
    • Using unusual hypothetical situations in finding solutions for fintech
    • Why he chose to work for Clearbank
    • How selling CDs at school helped him shapen his selling skills
    • The power of fooling around and finding out in the learning process.

    …and of course, much more. For a deeper dive into Paul’s insights, give him a follow or drop him a line on LinkedIn.
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    46 min
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