Couverture de Taking a Look Back at How to Create Happy Employees Who Create a Happy World

Taking a Look Back at How to Create Happy Employees Who Create a Happy World

Taking a Look Back at How to Create Happy Employees Who Create a Happy World

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 Garry Ridge, retired CEO of WD-40, is this amazing combination of a confident leader and a very humble servant who has led his tribe very well. Although he was in the oil products business, in this episode we talk about a lot of things that have nothing to do with oil but everything to do with how to grow your business and grow your people. [Podcast first published May 2021] KEY TAKEAWAYS 70% of people who go to work everyday are disengaged Aristotle - "Pleasure in the job puts perfection in the work." From Ken Blanchard's class at University of San Diego in the Masters of Leadership program, Garry learned that a leaders role is to create a place where people go to work everyday where: They make a contribution to something bigger than themselves They learn something new They are protected They are set free by a compelling set of values And therefore they go home happy Happy people create happy familiesHappy families create happy communitiesHappy communities create a happy world You need to love and involve your people in everything you do! Comparison of Al the Soul Sucking CEO with the Servant Leader 𝘼𝙡 𝙩𝙝𝙚 𝙎𝙤𝙪𝙡 𝙎𝙪𝙘𝙠𝙞𝙣𝙜 𝘾𝙀𝙊/𝙇𝙚𝙖𝙙𝙚𝙧 Has the biggest office in the buildingAlways has to be rightAlways has all the answersLeads by fearDoesn't think learning is important at allIs corporate royaltyDoesn't follow through with commitmentsIf things go wrong it's never him/her - blames someone elseIsn't clear about what he/she wants to achieve with the teamGoals are sketchyPraise isn't part of his worldHis/her ego eats his/her empathy instead of his/her empathy eating his/her egoAll about them and greed and what's in it for them 𝙎𝙚𝙧𝙫𝙖𝙣𝙩 𝙇𝙚𝙖𝙙𝙚𝙧 Loves and involves their peopleAlways in servant leadership modeExpect their people to be competentThrives on learningConnected with emotional intelligenceTheir empathy eats their ego, instead of their ego eating their empathyThey don't make mistakes - they have learning momentsThey reduce fearHave a heart of gold and a backbone of steelChampions of hopeKnow micromanagement is not scalableDo what they say they're going to doThey love feedback As part of this culture, Garry uses a new kind of talent review system for members of his tribe to "help them get an A" and have greater success: At the beginning of the year, you sit down with your coach and identify the top 3-5 essential functions of your job description Then, the coach (manager) describes what an "A" looks like Everyone agrees to go for the "A" Then, you set short term goals together Finally values are reviewed and discussed Then every 90 days the coach sits down with the tribe member (employee) for him/her to do a self review to grade themselves. The coach asks the following questions: How are you doing?What is getting in your way?What can I move out of the way to help you be successful?How do we help you get to the next stage so at the end of the year you get an A?How have you lived out our values in the past 90 days? This culture has helped WD-40 achieve the following: Increased employee engagement from 40% to 93% 98% of employees globally say they love to tell people they work for WD-40 97% of employees say they know what is expected of them 98% are excited about the company's future - a sign of trust! Garry uses the word "tribe" instead of team because of what the idea of a tribe means - a group of people that come together to protect and feed each other On Gratitude… Book Leading with Gratitude by Chester Elton Research has shown how healthy gratitude is Taking time to reflect and to be in a positive, pragmatic mindset is important From the Dalai Lama - "Our purpose in life is to make people happy. If you can't make them happy, at least don't hurt them." Spreading gratitude helps make people happy It's important to show that you are grateful for life as a gift - don't send it back unwrapped. Garry's 5 personal Core Values for Leadership Caring - helping people step into the best version of themselves Candor - no lying, no faking, no hiding Mutual Trust and Respect - treating people with respect and dignity Learning and Teaching - be continually curious Persistence - never, ever, ever give up! "Learning Moments" 70% of what we try fails, and failure can paralyze us Take the word failure out and focus on learning The definition of a Learning Moment A positive or negative outcome of any situation that needs to be openly and freely shared, to benefit all people. It's about getting people in a situation where they're comfortable with vulnerability so they can bring out the best of themselves. On quarterly pressure of a public company… Playing the infinite game, not the finite game Planning and executing to a 5-6 year goal Must win battles are identified But all in the context of doing the right thing with little focus on quarterly results The long term results have been ...
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