Couverture de Table Service

Table Service

Table Service

De : Tavolo Consulting LLC
Écouter gratuitement

À propos de ce contenu audio

 From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.2025 Tavolo Consulting LLC Economie
Les membres Amazon Prime bénéficient automatiquement de 2 livres audio offerts chez Audible.

Vous êtes membre Amazon Prime ?

Bénéficiez automatiquement de 2 livres audio offerts.
Bonne écoute !
    Épisodes
    • Building a performance system, not a theater program with Zack Hamilton (Table Service 210)

      Building a performance system, not a theater program with Zack Hamilton (Table Service 210)
      Feb 5 2026

      Host Jordan Hooker is joined by Zack Hamilton, author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX programs that drive outcomes, how CX leaders earn a seat at the table, and what teams get wrong about AI.

      Want to connect with Zack? Find him on LinkedIn: https://www.linkedin.com/in/zackhamilton/

      Want to learn more about the Experience Performance System? https://www.theexperienceperformancesystem.com/

      Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
      Afficher plus Afficher moins
      35 min
    • Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)

      Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)
      Jan 21 2026

      Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-driven decision-making in support, the differences between B2B and B2C support, and the role of support managers in understanding and meeting the needs of their organizations.

      Takeaways

      • Ruthless prioritization
      • Building a community of support leaders
      • Systematizing support applications
      • Strategic time management for support leaders
      • Data-driven decision-making
      • Differentiating B2B and B2C support

      Want to connect with Grant? Find him on LinkedIn: https://www.linkedin.com/in/grantstanis/

      Want to learn more about TeamSupport? https://www.teamsupport.com/

      Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
      Afficher plus Afficher moins
      36 min
    • Building the next generation of support leaders with Shmuel Saklad (Table Service 208)

      Building the next generation of support leaders with Shmuel Saklad (Table Service 208)
      Jan 12 2026

      In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders.

      Want to connect with Shmuel? Find him on LinkedIn: / shmuel-saklad

      Want to connect with Jordan? Find him on LinkedIn: / jordanhooker

      Afficher plus Afficher moins
      30 min
    Aucun commentaire pour le moment