In this episode, host Marie Balthrop talks with Jannette Goodall, city secretary of Fort Worth, and Caitlan Biggs, assistant town manager of Little Elm, for a thoughtful conversation on leading intergenerational teams in today’s workplace. Together, they explore the challenges and opportunities that come with managing employees across multiple generations, including differences in work styles, communication preferences, and motivations. The discussion highlights practical strategies for building strong relationships, recognizing individual strengths, and adapting leadership approaches to support diverse teams. Jannette and Caitlan also reflect on the evolving role of technology in local government and how leaders can balance modernization with the core values of public service. The episode offers actionable insights for creating inclusive, collaborative work environments where every generation can contribute and thrive.

Clerk Connections is produced by Association Briefings.

In this episode, host Marie Balthrop talks with Robyn Densmore, TRMC, city secretary for Georgetown, Texas, and Jennifer Kirkland, TRMC, city secretary for Kyle, Texas, about what it’s like to serve two of the fastest-growing cities in the state. Robyn and Jennifer share their career paths and discuss how rapid population increases have reshaped their day-to-day work — from managing rising open records requests and evolving election responsibilities to implementing new technology and supporting expanding departments. They also highlight strategies for maintaining employee morale and preserving a small-town level of service in the midst of major growth. The conversation touches on the importance of advocating for resources, leaning on peer support, and celebrating professional milestones, including Jennifer’s recent recognition as the Texas Municipal Clerks Association Emerging Leader Award recipient.

Clerk Connections is produced by Association Briefings.

In this episode, host Marie Balthrop sits down with Aimee Nemer, City Secretary for the City of Richardson and TMCA’s 2024 Clerk of the Year. Aimee shares her career journey and reflects on the milestones that have defined her path, including launching Richardson’s Citizens Academy and mentoring the next generation of clerks. The conversation explores the vital role of mentorship, the evolving demands of local government, and the supportive, collaborative culture of the Texas Municipal Clerks Association. The episode also shines a spotlight on the 2025 Clerk of the Year nominees, celebrating excellence across the profession.

Clerk Connections is produced by Association Briefings.