"We believe people matter more than money."

[Why This Is Important] - The main objective of this episode is to become a person worth listening to so you can effectively engage with others, especially in challenging situations. As highlighted in the story shared, the importance is to shift the focus from entitlement to mutual respect and understanding when interacting with others.

[What you need to know] - In this episode, the hosts and guest discuss the significance of self-awareness and empathy in relationships, especially in situations where service and entitlement interplay. The conversation delves into the complexities of societal values and how they impact human interactions.

[What you need to do] - All Action Steps: Reflect on your own behaviors and attitudes towards service, entitlement, and empathy. Consider how you can elevate the way you show up in your interactions with others. Challenge your mindset and strive to engage with a sense of genuine respect and understanding.

[TAKE ACTION] - Do this now: Take a moment to introspect and identify areas in your life where you can practice more self-awareness and empathy, particularly in your interactions with service providers or in situations where entitlement may be a factor. Endeavor to prioritize mutual respect and understanding in your relationships with others.

Bios

Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn more. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Download a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Ajax Greene is a polymath who has synergized being a world-class athlete, a successful business leader with a 40-year meditation practice into a focused mission to bring coherence to the global economy one person and one organization at a time. He believes brain coherence is the foundation that human and business success is built on.

Check out Coherence Collaborative https://coherencecollaborative.com/ or his LinkedIn profile to learn more. https://www.linkedin.com/in/ajaxgreene/

Keywords

Gayle Turner, The Storytellers Channel, Shelli Jost Brady, Alchemy Consulting, Ajax Greene, Coherence Collaborative, service, annoyance, self compassion, self awareness, new economy, coherence, relationships, low self esteem, privilege, entitlement, ownership, social contract, courtesy, compassion, money, values, compassion, business, vendors, payroll, finance,

transparency, compassion, care, externalities, small organizations, big corporations, interconnectedness, constituents, people matter, money

"Can I have a salad with feta on the side?" Sounds familiar, right? But what happens when your order is wrong, and the service is poor?

[Why This Is Important] The main message is to become a person worth listening to so you can handle tricky situations with grace and empathy. When faced with disappointing service, it's crucial to understand the values of the organization, the employee's situation, and our own role in the interaction.

[What you need to know] In this episode, we discussed the impact of poor service and the values of an organization on our experiences. We touched on the dynamics of frontline service jobs, the responsibility of consumers, and the distinction between individual behavior and systemic issues.

[What you need to do]

1. Reflect on your own expectations and behaviors when facing poor service.
2. Consider the values and systems in place within the organization that may affect employee behavior.
3. Practice empathy and kindness towards service staff, recognizing the challenges they may be facing.
4. Assess your role and responsibility as a consumer in problematic situations.

[TAKE ACTION] The next time you encounter disappointing service, take a moment to understand the situation from the employee's perspective and respond with empathy and kindness.

Bios

Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn more. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Download a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Ajax Greene is a polymath who has synergized being a world-class athlete, a successful business leader with a 40-year meditation practice into a focused mission to bring coherence to the global economy one person and one organization at a time. He believes brain coherence is the foundation that human and business success is built on.

Check out Coherence Collaborative https://coherencecollaborative.com/ or his LinkedIn profile to learn more. https://www.linkedin.com/in/ajaxgreene/

Keywords

Gayle Turner, The Storytellers Channel, Shelli Jost Brady, Alchemy Consulting, Ajax Greene, Coherence Collaborative, restaurant service, poor service, customer experience, values, organization, employee behavior, brand values, patron responsibility, food industry, empathy, compensation, accountability, engagement, human compassion, systemic issues, feedback, consumer behavior, customer expectations, relationship, society, kindness, organizational values, organizational compassion, choice, dividends, compassion, organization values, customer values

"Well, if that's the work you do, and if they're all doing it, it's not like you can go from one and the other is gonna be that much different. They all do it." - Ajax Greene

[Why This Is Important] - Objective: The main message is to understand how business values manifest in behavior and how it affects decision-making for employees, customers, and suppliers. Become a person worth listening to so you can make informed decisions about the brands you support.

[What you need to know]: In this episode, the focus is on the 5 constituencies of a brand: employees, customers, suppliers, communities, and the finance community. The discussion delves into the behavior of large corporations regarding prioritizing money over people, dysfunctional business practices, and the importance of company transparency.

[What you need to do]: Listen to the stories and insights shared in the podcast to gain a deeper understanding of how business values impact various stakeholders in the business ecosystem. Evaluate your support for brands based on their treatment of employees, vendors, and communities, and consider the impact of those values on your decisions as a consumer or employee.

[TAKE ACTION] Do this now: Reflect on your experiences and interactions with businesses and consider the values they demonstrate in their behavior toward employees, customers, and suppliers. Evaluate the transparency of the brands you support and consider the impact of their values on your decisions as a consumer or employee.

Bios

Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn more. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Download a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Ajax Greene is a polymath who has synergized being a world-class athlete, a successful business leader with a 40-year meditation practice into a focused mission to bring coherence to the global economy one person and one organization at a time. He believes brain coherence is the foundation that human and business success is built on.

Check out Coherence Collaborative https://coherencecollaborative.com/ or his LinkedIn profile to learn more. https://www.linkedin.com/in/ajaxgreene/

Keywords

Gayle Turner, The Storytellers Channel, Shelli Jost Brady, Alchemy Consulting, Ajax Greene, Coherence Collaborative, brand, employees, customers, suppliers, communities, finance community, investors, stockholders, Wall Street, large corporations, multi stakeholder model, pharmaceutical industry, accounts payable, business practices, advertising agencies, subcontractors, cash flow, values, consumer attitudes, transparency, competitive advantage, company culture, behavior, business decisions, business ethics, business values, business transparency, employee treatment, vendor treatment, business competition, business relationships