Stop Complaining About What You Allow: Raising Standards in Your Agency
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Stop Complaining About What You Allow: Raising Standards in Your Agency
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As an independent insurance agency leader, the standards you enforce—or ignore—shape everything: culture, performance, accountability, and results.
In this episode of The Agent Leader Podcast, Brent Kelly challenges agency owners and leadership teams to confront a tough truth: what you tolerate is what you teach. From underperformance and missed commitments to leadership silence and inconsistent preparation, toleration quietly sets the ceiling for your agency’s success.
You’ll learn:
- Why “do not complain about what you tolerate” is a leadership principle every agency owner must embrace
- How tolerating average or poor performance impacts your best people and agency culture
- The real cost of avoiding hard conversations—and why short-term comfort creates long-term chaos
- Practical leadership shifts to address issues early, make standards visible, and separate people from behavior
If you want to build a best-version-possible agency—one with clarity, accountability, and high performance—this episode will challenge your thinking and raise your leadership standards.
To see if your agency is a fit for our programs, book a call at www.sitkins.com/bookacall
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