In this episode, Ian sits down with Phyllis Fang, Head of Marketing at Transcend, where she leads go-to-market strategy for a data infrastructure platform powering compliant AI-driven experiences.

Phyllis shares how she thinks about go-to-market strategy, building repeatable marketing systems, investing in thought leadership and IRL events, and creating the right culture for AI adoption inside marketing teams.

• Thought leadership compounds over time. First-party research, executive voices, and clear points of view build trust long before buyers are in-market.
  
  
• Operational rigor matters, even in startups. Repeatable playbooks and clear ownership help marketing scale without breaking.
  
  
• AI adoption is as much a cultural challenge as a tooling one. Creating space to experiment is key to long-term impact.
  
  

“Slow down to speed up. Be best friends with sales. You’re there to help the business win.”

00:27 Phyllis’s Path into Marketing
02:03 What Transcend Does and Who It Serves
03:53 Go-to-Market Strategy Overview
05:58 Marketing Team Structure
07:15 Lessons from Uber
12:26 Uncuttable Marketing Investments
14:57 Activating Executive Thought Leadership
16:22 Running Effective IRL Events
21:07 What’s Most Cuttable in the Budget
26:04 Favorite Campaigns
28:08 Building a Culture for AI Adoption
36:27 Navigating Cross-Functional Tension
41:21 Quick Hits

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