Everyone says they have a communication problem — but what if that's just the symptom?

In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don't actually suffer from poor communication… they suffer from broken systems, unclear expectations, and low standards.

From chaotic scheduling and overloaded advisors to uncontrolled waiters, missed callbacks, and "freelancing" employees, this conversation exposes the real reasons communication falls apart — and why training communication alone never fixes it.

You'll learn:

- Why communication is an outcome, not a skill - How scheduling, appointment flow, and waiters silently destroy CSI

- The power of putting customers on a track with clear expectations

- Why logging, follow-up systems, and structure matter more than software

- How leadership standards (or lack of them) define customer experience

- Why what you allow becomes your department's identity

If you're a service manager, fixed ops leader, advisor, or dealer principal who's tired of chasing symptoms instead of results, this episode will change how you think about communication forever.

Because once the system is right — communication takes care of itself.

#FixedOps #ServiceManager #DealershipLeadership #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins

🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u

🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12

🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can't Afford Repairs?

In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive.

From why advisors resist walkarounds, to how to properly schedule service appointments, to what to do when customers can't afford diagnosed repairs, this episode is packed with practical leadership insight and real-world systems thinking.

🔥 Topics Covered in This Episode:

✅ Why service advisors push back on walkarounds (and how leadership creates that problem)

✅ How non-negotiable systems outperform "freelancing" advisors

✅ The Service Drive Judo philosophy: using customer momentum to create structure

✅ How top-performing dealerships enforce consistency and accountability

✅ Smart service scheduling strategies (when to stop booking appointments)

✅ Loading the shop early vs. booking to close

✅ Managing waiters without overwhelming advisors

✅ How to handle customers who can't afford repairs before diagnosis

✅ Why repair authorization upfront protects both the customer and the advisor

✅ The leadership lesson hidden inside system design

🧠 Key Leadership Insight: Bad systems ruin good people. Good systems help average performers perform above average.

This episode is a must-watch for: Service Managers Fixed Ops Directors Dealership Leaders Service Advisors Anyone responsible for customer experience and profitability in fixed operations

🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u

🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12

🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Leaders, and Dealership Executives — Why do some people and teams consistently outperform everyone else… while others stay stuck?

In this episode of Service Drive Revolution #339, Chris Collins and the team break down what elite leadership actually looks like — and why intentionality, preparation, and standards matter more than talent, location, or luck.

Using a surprising leadership case study (yes, even outside the automotive industry), this episode explores why the best performers:
- Practice harder than everyone else
- Prepare long before results are visible
- Set expectations higher — and refuse to lower them
- Build systems instead of relying on motivation
- Create an experience focused on the customer, not themselves

This conversation applies directly to service managers, advisors, directors, and Fixed Ops leaders who want:
✔ Better team buy-in
✔ More consistent performance
✔ Stronger culture and accountability
✔ Higher productivity without burnout

If you're tired of average results and excuses like "market conditions" or "staffing issues," this episode will challenge how you think about leadership — and what's actually possible in your service department.
👇 Watch now and rethink how you set goals, lead people, and build a winning operation.