Security Company Collections: Lessons from Matt & Vienna
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Security Company Collections: Lessons from Matt & Vienna
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Chris Anderson sits down with Vienna of Cash In USA and Matthew Duncan of Asset Recovery Management to discuss the realities of accounts receivable, commercial collections, and getting paid for completed security work.
Vienna and Matt share practical insight on why many companies struggle with overdue invoices, how poor follow-up processes can damage cash flow, and what business owners can do to protect revenue while maintaining professional client relationships.
In this conversation:
• Why a reminder process is not the same as a collection process
• How to establish the right billing contacts before work begins
• What security companies should do when invoices reach 30, 60, and 90 days past due
• Why consistent communication helps protect revenue and client relationships
• How early action can prevent unpaid invoices from becoming bad debt