Dan Juckniess, CRO of SPS Commerce, and Mitch Edwards, principal at Alexander Group, explore the complexities of driving revenue and customer satisfaction in today’s dynamic business environment. This conversation explores the challenges of balancing volume-based and revenue-based approaches when working with retailers and their suppliers, emphasizing the importance of not only pursuing the largest opportunities but also engaging a diverse supplier base to meet retailer commitments.

Dan highlights the importance of educating suppliers—not just enforcing compliance—to ensure they understand the value provided. The conversation examines how tracking the customer journey, utilizing customer data to predict retention and identify upsell opportunities, and responding to market uncertainty are crucial for driving growth. Throughout, they emphasize partnership, transparency and adaptability as drivers of customer satisfaction and business success.

Will you make changes for better growth in the new year? See how your company is aligned.

Alexander Group Principals Kyle Uebelhor, Andrew Horvath and Arshad Carim share their top five predictions for manufacturing and distribution organizations in 2025.

Profitable growth companies have 12% higher net revenue retention than their peers. Better customer data allowing companies to predict churn, which can drive churn rates below 10%.

Renewals are the conduit to profitable revenue growth. Alexander Group sees the leaky bucket syndrome, where companies have a lot of new bookings, but the revenue growth they see is not where they expect it to be because they have a churn problem.

Luke Mraz and Elena Ryan of the Alexander Group share the latest trends and best practices from our recent research on renewals for XaaS organizations.