Chris Goss is the Director of Hospitality, Operations, and Human Resources at Heirloom Hospitality in Vermont, where he oversees people, culture, and guest experience across the organization. With more than four years in this role, and over 30 years of restaurant hospitality experience before that, Chris blends strategic HR leadership with hands-on operational expertise to help build engaged teams and memorable hospitality experiences.

Passionate about "awakened" hospitality, he focuses on values-driven leadership, staff development, and creating workplaces where people feel seen, supported, and able to do their best work. On this episode, Chris shares lessons from a career spent at the intersection of service, operations, and human connection—and how thoughtful HR can transform both employee and guest journeys.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

Join RULive: www.restaurantunstoppable.com/live

Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Guest contact info:

• Email: christopherleegoss@gmail.com -OR- chris@henofthewood.com

Thanks for listening! Rate the podcast, subscribe, and share!

Jordan Ware and Cindi Kozak are the chef-and-general manager team behind Frankie's in Burlington, Vermont, a 70-seat, seafood-forward, farm-to-table restaurant in the former Penny Cluse Café space that has quickly become one of the most talked-about new spots in the country. After years working together at Hen of the Wood—Jordan as executive chef and Cindi as general manager and wine buyer—they struck out on their first solo venture, building a warm, "fine but friendly" dining room that bridges casual and special-occasion hospitality while spotlighting New England farms, fisheries, and producers. Jordan, a Culinary Institute of America graduate originally from Bennington, Vermont, leads an ever-changing, adventurous menu that works directly with local farmers and a small fishmonger to keep the food deeply tied to place, while Cindi, who came to Burlington for Champlain College, curates the wine and cocktail programs with an emphasis on sustainable, personality-driven bottles and classic-but-not-stuffy drinks. Together they see Frankie's as a civic investment in downtown Burlington and a joyful, community-driven "day-to-day place," where the next generation of Vermont hospitality can experiment with new ideas, support producers, and still feel like a neighborhood restaurant.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

Join RULive: www.restaurantunstoppable.com/live

Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Today's guest recommends:

• Toast

Guest contact info:

• Email: cindi@frankiesvt.com
• Instagram: @frankiesvt
• Website: https://www.frankiesvt.com

Thanks for listening! Rate the podcast, subscribe, and share!

Eric Scheffer is the Founder and CEO of The Scheffer Group, based in Asheville, North Carolina. Eric comes from a family that worked in the entertainment business in NYC and LA and he too joined them in that business at a young age. Eventually, he decided to pivot to restaurateur. Eric opened his first restaurant in Asheville in 2000 and has owned 7 concepts in the city since then. Today, The Scheffer Group consists of 2 Vinnie's neighborhood Italian locations, 1 Jettie Rea's Oyster House location, and 1 Gan Shan Neighborhood Asian location.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

Join RULive: www.restaurantunstoppable.com/live

Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Cerboni - Cerboni is an all-in-one financial solution for restaurants. Reliable tax preparation & Business incorporation. Seamless Payroll and compliance report. Strategic CFO Services That Drive Business Growth. Detailed, custom reporting for complete financial clarity. Dedicated support for restaurants & Multi-location businesses. End-to-end financial management under one roof.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Today's guest recommends:

• ScheduleFly

Guest contact info:

• Email: eric@thescheffergroup.com

Thanks for listening! Rate the podcast, subscribe, and share!