You can reduce call-outs in your restaurant by 90% - all while creating a team that actually has each other's backs.

The secret isn't threats or punishment.

It's systems and culture.

In this episode of Restaurant Growth Accelerator, Andrew Scott and Dave Doyle share proven strategies to significantly reduce call-outs and no-shows in your restaurant, including:

✅How to create breathing room with a highly effective staffing method

✅How to implement an effective attendance policy

✅Clear escalation protocols for handling call-outs

✅An unusual but effective "Attendance Golf" system that gamifies attendance

✅How to uncover who's helping versus hurting the team

PLUS, you’ll also hear about the simple spreadsheet system that has transformed entire restaurant cultures by aligning team interests with business needs.

Key moments:

00:02:00 Ridiculous call-out excuses
00:04:21 Tracking call-out patterns
00:05:31 The bad apple effect
00:06:21 Scheduling and staffing policies
00:08:41 The 110% staffing solution
00:12:11 Effective sick call policies
00:14:31 Addressing problem employees
00:16:21 Creating a supportive team culture
00:20:01 The Attendance Golf system
00:23:31 Gamification and transparency
00:25:11 Aligning interests for success

Don't miss this episode packed with actionable strategies to stop working in your restaurant, covering call-outs, and start working on growing it instead.

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✅Tools For Restaurant Owners✅

Thinking of opening another restaurant? Avoid costly mistakes with my free guide:
👉https://hs.ownershifttraining.com/optin-mupb

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✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Going from one restaurant location to two is the hardest and most dangerous expansion jump you'll ever make in your business.

And it's where most owners make catastrophic operational and financial mistakes.

In this episode, multi-unit growth experts Andrew Scott and Nathan Voulgaris share hard-earned wisdom from their combined experience managing multiple restaurant locations (Andrew with 4 units and Nathan with up to 7 locations and 700 employees).

They break down exactly why multi-unit restaurant expansion fails, including:

⚠️The inability to physically manage multiple locations effectively

⚠️The lack of scalable restaurant systems and processes

⚠️The financial strain of supporting an underperforming second unit

⚠️Why many owners don't realize they're not ready for growth until it's too late

You'll learn:

✅Why having an "heir and a spare" in your restaurant leadership team is essential

✅How to ensure your first location stays profitable while launching a second

✅The key restaurant management training your team needs before scaling

✅The routines and performance systems that must be in place to run without you

✅How to avoid multi-unit burnout, team turnover, and brand damage

This is the ultimate guide to going from one to two restaurant locations successfully (without sacrificing your sanity, profits, or reputation).

Key Points

00:00:40 Different stages of multi-unit expansion
00:02:00 Managing multiple locations
00:05:00 Dangers of not having proper manager training
00:09:00 Why two unprofitable restaurants never equal one profitable one
00:14:30 The cell division model for management expansion
00:20:50 A STRONG signal your business isn't ready for expansion
00:26:30 Multi-unit systems and management routines
00:32:00 Make processes that can be handed off
00:42:30 Tme management & establishing routines
00:51:00 Productivity hack for restaurant owners

If you're a restaurant owner thinking about expansion, this episode will help you avoid the biggest mistakes and know when you're truly ready.

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✅Tools For Restaurant Owners✅

Claim your FREE Restaurant Weekly Financial Tracker to uncover thousands in hidden profits and optimize your costs (in less time than it takes to finish your morning coffee): https://ghl.ownershifttraining.com/weekly-tracker-lp

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Behind every failing restaurant is a menu filled with profit vampires - those seemingly innocent items secretly draining your bank account with every order.

Andrew Scott (Founder Owner Shift) and Nathan Voulgaris dive deep into how your menu could actually be hurting your bottom line.

They explore counterintuitive insights about scratch kitchens versus pre-made products (hint: one can perform better than the other… and it may not be what you think).

The conversation challenges common restaurant owner assumptions, like whether customers truly value your housemade condiments or if your kitchen workflow can efficiently execute your current menu design.

You’ll also learn simple menu analysis frameworks that help identify which items deserve your focus and which might need elimination.

This episode is essential listening for any restaurant owner looking to maximize profitability through strategic menu design.

Key Moments:

00:00:54 Hidden Menu Profit Killers
00:02:00 Alfredo Profit Transformation Example
00:04:00 Volume Discounts
00:06:32 Pride vs. Profit
00:09:14 Results Vs. Process
00:10:58 Modern Prep
00:14:00 Brand Identity Focus
00:16:54 The Menu Star System
00:19:34 Strategic Item Replacement
00:24:22 Kitchen Choreography
00:27:32 Bill Time Secrets
00:32:25 90-Minute Sandwich Disaster

Ready to find thousands in hidden profits that could be trapped in your menu?

Tune in now and discover the simple changes that could transform your restaurant's bottom line.

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✅Tools For Restaurant Owners✅

Claim your FREE Restaurant Weekly Financial Tracker to uncover thousands in hidden profits and optimize your costs (in less time than it takes to finish your morning coffee): https://ghl.ownershifttraining.com/weekly-tracker-lp

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/