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Ratchet+Wrench Radio

Ratchet+Wrench Radio

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Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

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  • From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter

    From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
    Mar 4 2026

    What happens when a lifelong shop owner steps into the COO role of a fast-growing national platform? In this episode, Brian Bates breaks down the walls shop owners hit when scaling, how to balance culture with growth, and why leadership—not capital alone—will determine who wins the next decade in the aftermarket.
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    31 min
  • Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs

    Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs
    Feb 25 2026

    Tariffs, inflation, and rising labor costs are putting real pressure on shop margins right now—and I know a lot of shop owners are asking how to recover those costs without upsetting customers. In this episode of Ratchet+Wrench Radio, I sit down with payments expert Randy Motos to break down surcharging: what it is, how it works, what the compliance rules really are, and why “freedom of choice” at checkout is becoming a go-to strategy for shops looking to offset credit card fees while protecting customer trust.
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    17 min
  • Skating to Where the Puck Is Going: Why the Aftermarket’s Future Depends on Education and Leadership

    Skating to Where the Puck Is Going: Why the Aftermarket’s Future Depends on Education and Leadership
    Feb 18 2026

    Recorded live from the AAPEX show floor, Northwood University president Kent MacDonald sits down with editorial director Chris Jones to discuss what Wayne Gretzky’s famous advice means for the automotive aftermarket—and why leadership, entrepreneurship, and education have never mattered more.
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    27 min
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