Why am I the only one who can put out the fires around here?!! Did that thought hit close to home? When the process of decision-making lives only in your head, every question and problem lands back on you. You get pulled into nonstop answering questions and giving directions, and before you know it, all the work slows down and gets bottlenecked around you.

In this episode, I sit down with Jon Sheldon to talk about why so many owners end up stuck as the final decision maker simply because they were never taught how to lead. Jon shares how most owners step into leadership by accident. They are great at their work, but suddenly, as the business owner, they are responsible for people, directions, and choices with no structure to lean on.

When there is no decision-making process in place, Sneaky Leaky slips in through work delays, employee confusion, and owner burnout, quietly stealing the profits you're working so hard for.

What You'll Learn…

• Why every question landing on you is a profit-draining habit

• How a clear process of decision-making keeps work from stalling

• The leadership shift that stops constant interruptions

• Why smart teams still freeze without a decision structure

• How the process of decision-making builds confidence across your team

• The hidden cost of being the final answer for everything

• What changes when decisions no longer wait on you

Key Moments…

0:55 Why Owners Become The Default Decision Maker

3:40 How Leadership Happens By Accident In Small Businesses

7:15 The Process Of Decision Making That Keeps Work From Stalling

11:30 Why Teams Freeze Without Clear Direction

15:05 Clarity As The First Step In Better Decisions

18:50 How The Process Of Decision Making Builds Confidence

23:10 Getting Out Of The Way So Your Team Can Move

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Jon at www.belleauwood.coach

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

10 Tax Mistakes E Book
📗 Learn the ten common tax mistakes that cost home service businesses real money and how to avoid them. https://taxcoach4you.com/mistakes/

Profit Impact Call
☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands. https://taxcoach4you.com/profitimpactcall/

push to the side. That is, until you realize it is quietly costing you real jobs when homeowners check you out on social media, and your page looks inactive.

In this episode, I sit down with Jackie Benjamin to talk about how profitable home service businesses approach social media differently. We get into what actually builds credibility, what gets conversations started, and the simple systems that keep you from disappearing online when work gets busy.

And yes, we talk about the profit leak most owners never notice until the money is already gone.

What You'll Learn…

• Why inconsistent social media posting creates doubt for homeowners before they ever call

• How profitable businesses approach social media posting differently so it builds trust

• Where comments and DMs quietly turn into booked jobs or lost ones

• Why real team photos and simple education outperform polished graphics

• Which platforms actually matter for home service businesses and which ones can wait

• How assigning one person to content capture makes staying visible realistic when work is busy

• Why being active and responsive supports referrals, visibility, and profit over time

Key Moments…

02:00 Why social media posting without engagement creates doubt for homeowners

06:27 How Jackie's team learns a business's voice and responds accurately

08:48 Why human photos and educational content build trust faster

12:52 Which platforms matter most for home service businesses

18:02 The real ROI of social media posting and how inactivity costs jobs

37:49 The biggest hidden profit leak, unanswered comments and DMs

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Jackie at https://www.weassistbusiness.com/

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

15 Profit Leaks Report
📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks

Profit Impact Call
☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands. https://taxcoach4you.com/profitimpactcall/

Payroll is supposed to buy you results, not headaches. When your employee incentive is off, Sneaky Leaky shows up as overtime, slow jobs, and callbacks that chew up your schedule.

In this episode, I sit down with Ryan Shank to talk about why hourly pay can create misaligned incentives, even when your technicians mean well. We get into what performance-based incentive pay can look like in the real world, and how it ties to company goals, customer goals, and technician goals.

If you are tired of paying more and getting less, this conversation will help you see what to fix first.

What You'll Learn…

• Why hourly pay can quietly reward overtime and slow jobs

• How employee incentive changes technician behavior without micromanaging

• The difference between a random bonus and performance based pay

• Why billable efficiency can matter more than close rate

• How to build employee incentive around what techs can control today

• What technicians actually pay attention to after the first payout

• How to cut callbacks and create more net new jobs with the same crew

Key Moments…

00:45 Why Hourly Pay Creates Misaligned Incentives

05:10 What Techs Actually Do When Pay Rewards Hours

10:30 What Performance Pay Can Look Like In The Field

16:05 Billable Efficiency And The Hours You Cannot Bill

22:40 Why Payout Timing Changes Behavior Faster

28:15 Metrics Techs Can Control Today

34:20 Tools That Help Track Incentives And Overtime

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Ryan at https://www.sharewillow.com/

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

15 Profit Leaks Report
📖 Spot the common places where money slips out of a service business and learn the fixes that keep more cash with you. https://profitcoach4you.com/profitleaks

Profit Impact Call
☎️ Get a live review of your numbers so you can see where profit is leaking and walk away with a plan to save thousands. https://taxcoach4you.com/profitimpactcall/