Crystal sits down with Eric Patton, Director of Commercial Maintenance at PMI in Camp Hill, Pennsylvania, to unpack what great maintenance leadership actually looks like when you’re responsible for technicians in the field and results that tenants can feel immediately.
Eric’s story starts with pure curiosity and a willingness to learn, then moves through the real grind of commercial property maintenance: long days, physical wear, and the moment you realize you’re ready to guide others. We talk about mentorship, moving from hands-on work into management, and why the best leaders often understand the job because they’ve done the job. Along the way, Eric shares how he spots potential early, why an inquisitive mindset matters as much as tool skills, and how a strong “backcheck” culture helps new hires learn without sacrificing quality.
We also get practical about training and team development. Eric explains why consistent processes and procedures matter, how safety training fits into every work order, and why continuing education and certifications are valuable even when the role demands a “do a little of everything” approach. You’ll also hear what motivates technicians doing physically demanding work, from simple recognition to real support during extreme weather, plus how an open-door communication style builds trust and reduces turnover.
If you lead maintenance teams, manage properties, or want to grow your career in property management, you’ll leave with a clearer playbook for building a reliable, high-trust maintenance operation. Subscribe, share this with a colleague, and leave a review telling us: what’s the best leadership advice you’ve ever received?
Send us a message
Conversations and insights on property management across the real estate industry, including apartment rentals, student housing, manufactured housing, and commercial properties.
Questions or topic ideas? Contact us at podcast@rentpmi.com
48 min