In this episode, Matthew Nagler and I discuss a bunch of things, after intending to focus on cognitive flexibility.

That's pretty meta...

We meander through various behavioral science "greatest hits," including the endowment effect, loss aversion, and altruism.

We explore how these phenomena affect human behavior and social dynamics, specifically by looking at a "prisoners' dilemma" type game show, and how one person's "Golden Ball" strategy shocked a nation.

Then we roll up our metaphorical sleeves and get serious about cognitive flexibility.

We explore the role it plays in personal identity, career changes, and societal issues like gender fluidity.

We also tackle thorny ethical questions of how to balance personal and societal concerns, and how to enhance human welfare for all in a world where my ability to change can seem like a direct threat to you.

00:00 Introduction and Welcome

01:04 Exploring the Endowment Effect

04:15 Loss Aversion and Decision Making

18:49 Cognitive Flexibility and Personal Growth

38:58 Entering the Business World

39:36 Challenges in the Private Sector

41:18 Reflections on Meaningful Work

43:28 The Value of Teaching

49:14 Cognitive Flexibility and Social Impact

53:52 Balancing Personal and Social Responsibilities

01:00:17 Game Shows and Human Nature

Zen and Economics — a Substack by Matthew Nagler

Golden Balls - split or steal on YouTube

The Will of the Many, by James Islington

Catalog of Terry Pratchett's DiscWorld series

Affari Toui - Italian version of Deal or No Deal

Moral Ambition, by Rutger Bregman

Are empathy and humanity compatible with great leadership, or do they just get in the way? That's the topic of today's conversation with executive coach Jennifer Nash about her book, "Be Human, Lead Human: How to Connect People and Performance."

Jennifer's got great war stories (or more accurately, Peace Stories). Like how Alan Mulally turned things around at Ford by NOT being the smartest guy in the room.

Looking for a mnifty mnemonic to guide you to become a better, more human-centric leader? The HUMANS framework has you covered.

Don't miss this inspiring conversation—you'll definitely walk away with some fresh insights on creating happier, more effective workplaces.

01:00 Ballroom Dancing and Leadership

02:02 The Story Behind 'Be Human, Lead Human'

03:33 Alan Mulally's Transformative Leadership at Ford

09:36 The Importance of Human-Centric Leadership

21:56 Jennifer's Journey: From Ford to Deloitte

23:40 Implementing Human-Centric Strategies in Organizations

29:55 The Motivation Behind Transformation

30:15 The Power of Semantics in Change

30:44 Understanding Human Behavior and Motivation

31:22 Organizational Change Strategies

32:55 Ford's Inclusive Leadership Approach

35:03 Introducing the HUMAN Framework

35:51 Breaking Down the HUMAN Framework

38:19 The Importance of Relationships in Leadership

40:03 Self-Assessment and Feedback in Leadership

43:04 Addressing Neurodivergence in Leadership

48:18 Coaching Through Self-Awareness and Emotional Reactions

52:53 The Future of Leadership with AI

Remember Donna the Deer Lady, and her call to a radio talk show that electrified the nation?

To refresh your memory, she was wondering why the highway department place the "Deer Crossing" signs at the busiest sections, where the deer were most likely to get hit by a moving vehicle. “Why are we encouraging deer to cross at the interstate? I don’t get it. That’s a high- traffic area,” she said.

That’s exactly the kind of oddball story that grabbed me from minute one with Todd Cherches — a man equipped to wring out profound and useful truths from tales like that one.

Todd is not your typical leadership guru—he earned his stripes in Hollywood, teaching actors how to deliver scenes, and later as a project manager sketching theme parks in China.

These days, he coaches executives and trains leaders using what he calls visual leadership—a way to help people "see" what you’re talking about, not just hear it.

In this episode, Todd unpacks how metaphors sneak into everyday chat (“Feed me, Seymour!” anyone?), why a CEO fetching potato chips for the staff says more about leadership than a big speech, and how to stay real and connected when half your team is working in slippers on Zoom.

Show Highlights

• How a radio caller’s confusion about a deer crossing sign turned into a killer leadership metaphor
• Why metaphors are baked into 50–70% of our language—and how to notice when you’re spooning them out
• Todd’s Hollywood adventures—including delivering lunches for Aaron Spelling and battling Mt. Hollywood traffic for extra chicken salad
• The three lenses of leadership: microscope, telescope, and kaleidoscope – and why you’ll need ’em all in today’s hybrid, VUCA world
• Digital leadership in 2025: making hybrid teams feel seen when you can’t just pop by their desks
• AI’s place in education and leadership—and how to stay mentally fit in spite of its pull
• The four G’s of leadership everybody can start practicing today: Genuine, Generous, Gracious, and Grateful
• How a single thank-you note from a student or client can become your secret stash of joy
• About Todd Cherches

Todd is the CEO and co-founder of BigBlueGumball, a management and leadership consulting firm. He’s the author of Visual Leadership: Leveraging the Power of Visual Thinking in Leadership and in Life, and a globally recognized speaker and executive coach. A two-time TEDx speaker, Todd teaches at NYU and Columbia University and brings a unique blend of pop culture, practical tools, and visual metaphors to leadership and communication.

Connect with Todd on LinkedIn

Learn more at toddcherches.com and watch his TEDx talk on visual thinking

Get VisuaLeadership at Bookshop.org