In this episode, Joe Alexander, the former Dean of the University of Northern Colorado Monfort College of Business, will tell how he was one of the leaders in a 20-year effort that resulted in the college becoming the only College of Business to win the country's award for role model excellence, the Malcolm Baldrige National Quality Award. It is about a purpose that transcends multiple leaders.

In this episode of Operations Experts, David McClaskey and Billy Schaefer break down what truly makes strategic planning work. David shares lessons from 50+ years of helping organizations—from single-person companies to multi-unit enterprises—use strategic planning to focus their teams, align their mission, and achieve goals they once thought impossible. They explore why most strategic plans fail, how to build one that actually gets implemented, and why consistent review—not just great ideas—is the key to transforming results year after year. If you're ready to move beyond “goals on paper” and build a plan that accelerates real, measurable progress, this episode delivers the roadmap.

🎧 Listen to the full episode:
👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/operations-experts/id1829535567
👉 Spotify: https://open.spotify.com/show/00IlbNyMAOiWGj5lBHCm7H?si=83f7e459e8124a93

Meet Deric Rosenbaum, President of Groucho’s Deli. Founded in 1941, Groucho’s is a beloved restaurant brand with more than 30 locations across the Southeast—and a legacy that spans 85 years. Hear how Deric blends technology and hospitality to drive consistency, empower franchisees, and create a culture where standardization means empowerment. Learn how data-driven systems, service recovery, and a “we adapt, not change” mindset are helping Groucho’s Deli thrive for generations to come.