On this episode of On Air with AirFreight.com, host Kevin Carpenter sits down with Mike Pettrey, CEO of C&M Transport out of Painesville, Ohio — one of AirFreight.com's most trusted carrier partners and one of the oldest expedite companies in the country, now in its 35th year.
Mike shares how his father founded C&M around fair treatment of drivers and owner-operators, why straight trucks and sprinter vans became the backbone of the expedite industry, and how dedicated capacity mitigates cargo risk that traditional LTL can't. The conversation covers freight rate compression since 1991, the industry's price-driven race to the bottom, why regulatory crackdowns are (in their view) good for carriers who play it straight, and how technology — real-time tracking, proactive delay alerts — is raising the bar for customer transparency without replacing the human judgment calls that keep freight moving safely.
It closes out with the On Air Gauntlet: Mike's top vacation spot, favorite Browns QB of all time, and what he wants C&M's legacy to be.
Chapters
00:00 – Welcome & introducing Mike Pettrey, CEO of C&M Transport
01:11 – How C&M started: a family business built on a straight truck
02:45 – What straight trucks are and their role on the road
03:31 – Automotive lean manufacturing and the birth of expedite
04:45 – Dedicated trucks vs. multi-stop freight: mitigating cargo risk
06:05 – Dispatching at 12 years old: why Mike's dad started C&M
08:17 – Fair treatment of carriers and owner-operators
09:43 – Transparency with customers, taking care of drivers on the road
10:09 – Finding freight nationwide: the Cleveland market and beyond
10:57 – Freight rates then vs. now: testifying before Congress
12:43 – A price-driven industry and the race to the bottom
13:28 – Regulatory changes and cleaning up the industry
14:02 – Ethics as a "house of cards": why cutting corners catches up
15:28 – The fair trade food analogy: vetting carriers like sourcing
17:42 – Avoiding worst-case outcomes on time-critical freight
18:11 – The recent Supreme Court decision and industry accountability
18:34 – Held to a higher standard: fraud in transportation
20:47 – C&M's pricing philosophy: not cheapest, not priciest
21:13 – A customer's costly lesson in choosing price over quality
22:56 – Technology and transparency: live tracking and dash cam links
23:16 – Proactive delay alerts before problems happen
24:43 – From cork boards and payphones to real-time tech
25:26 – Why the human element isn't going anywhere
25:53 – Humans vs. AI agents on the phone
26:51 – The On Air Gauntlet: vacation spot, favorite Browns QB, legacy
28:41 – Closing thanks