In this episode of No Vacancy we sit down with James Hatfield from LiveSwitch and discuss how he got started, moving over to LiveSwitch and how LiveSwitch is helping to transform Self Storage.

About LiveSwitch: LiveSwitch is the world-leading communications platform for small businesses and entrepreneurs. We provide world-class technologies to help small businesses thrive–directly saving them money, making them money, saving them time, and helping them serve their customers better. Virtual estimates, on-site documentation, and AI built for small businesses are some of the many offerings we provide. We use innovative video and photo technologies to achieve this.

• Book a demo: Andrew's personalized link
• Website: https://www.liveswitch.com/
• Start your free trial: https://www.liveswitch.com/contact-signup
• Coupon: Use code "Vacancy10" for 10% off at checkout!

In this episode of No Vacancy, the crew dives into summer adventures — from waterpark fun, to brewery trips that somehow turned into missed connections. Between laughs, they take a hard look at Access Self Storage’s 29 Fundamentals, breaking down how these guiding principles shape the company’s culture, customer experience, and everyday decision-making.

With stories that range from listening generously to speaking straight (even when it’s tough), the conversation is both unfiltered and surprisingly relatable. Whether you’re in self storage, managing a team, or just trying to balance life and work with a little humor, this one delivers insight with plenty of laughs.

In this episode of "No Vacancy," we dive into the intricate world of revenue management with Roland Minaya, Director of Revenue Management at Access Self Storage. Discover the art of balancing occupancy and revenue, as Roland shares insights on optimizing pricing strategies, managing stakeholder expectations, and maintaining customer loyalty. This is jam packed with revenue nuggets!

We also dive into the extremely interesting topic of MLB's All-Star game and our take on how to improve it as well as a slight detour into our very first jobs, spoiler: one of us literally dug graves!?!?