Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
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Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
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Welcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.
Why Gen Z is Changing Everything – habits, buying power, and expectations.
The Importance of Trust and Peer Reviews – how Gen Z validates decisions.
Customer Experience Intelligence (CXI) – using data and insights to serve Gen Z.
Balancing Human Touch and AI – why this generation expects both.
Workshop Preview – frameworks and takeaways from the Next Generation CX Workshop.
Final Thoughts & Calls to Action – Jeofrey’s three key takeaways.
Resources Mentioned:
Next Generation Customer Experience Workshop: https://bit.ly/NexGenCXFL
Del Mar Research: https://delmarresearch.com/
Next Generation Customer Experience (Book by Jeofrey Bean): https://a.co/d/5jdqTe2
Connect with the Guests:
Jeofrey Bean – LinkedIn | Website
Darren Prine – LinkedIn | Cloud Tech Gurus
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
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