Podcast Description

Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different.

In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity, and anticipation now matter more than ever — and how small, often unintentional decisions can quietly push patients away.

You’ll learn:

• Why most patients leave due to indifference, not bad clinical care
• How administrative systems (not dentistry) drive patient loyalty
• The five questions every practice should ask to assess their patient experience
• Why improving experience reduces no-shows, increases referrals, and fuels long-term growth

If you want more patients to show up, stay, and refer — this episode gives you a clear framework to start making that shift.

New Year’s resolutions are broken by Valentine’s Day — and deep down, you already know why.

In this episode, we dismantle the myth that real change comes from making a list on January 1st. Instead, we walk through a practical, no-nonsense framework for attracting better results in your practice and your life — without relying on motivation, wishful thinking, or “throwing it out to the universe.”

You’ll learn why your current outcomes are not random, how standards you tolerate become results you repeat, and how inconsistent reinforcement quietly sabotages growth. More importantly, you’ll hear exactly how to replace vague goals with clear expectations, aligned behaviors, and simple systems that hold you accountable.

This episode breaks down:

• Why your brain is wired to deceive you without structure

• How standards shape team performance and patient behavior

• The difference between attracting growth and accidentally repelling it

• Why tracking one measurable improvement for 90 days beats a dozen resolutions

• How to stop repeating last year’s results with a new calendar

If you want more of the right patients, stronger team performance, and real momentum in 2026 — this episode gives you the framework to build it on purpose.

In this episode of the New Patients Now Podcast, Flint Geier shares a powerful lesson on how the way you handle crises in your practice can define your reputation with patients. Drawing from a surprising personal experience in Italy, Flint walks through the importance of maintaining high standards of service, even when things go wrong. The episode explores strategies for over-communicating with patients during moments of uncertainty, staying level-headed, and demonstrating the value of preparing your team for the unexpected. Learn how to transform potential service failures into opportunities to strengthen patient trust and loyalty.

Most practices say they want more new patients… but almost none are willing to do the one thing that guarantees change: train their team. After completing almost 36,000 in-office trainings, patterns become impossible to ignore — not just in the teams themselves, but in the beliefs doctors carry into the process.

This episode gives a behind-the-scenes look at what really happens when a practice commits to team development. It breaks down the three misconceptions that keep doctors from ever pulling the trigger on training:

1. "What if they won’t do it?" There’s a huge difference between won’t and can’t. Most of the time, the issue isn’t a team member’s ability — it’s the assumptions placed on them before they were ever trained.

2. "What if I train them and they leave?" The bigger risk isn’t training someone who might eventually move on. It’s never training them and keeping them exactly where they are for the next ten years.

3. "They should already know how to do this." No one arrives fully formed. Whether it’s the first time you played a game, tried a skill, or stepped into a new role — you needed someone to teach you. Your team is no different.

The episode also explores how accountability works, why leadership is often the real barrier, and the surprising reality that many team members — once trained — become the highest performers in the entire practice.

If you’ve ever hesitated to bring in outside training, feared the investment, or assumed your team "just won’t do it," this episode uncovers the truth behind team training and why it’s the fastest path to better patient experiences and more new patients.

In Episode 14 of the New Patients Now Podcast, Flint Geier breaks down the often-overlooked leadership skill that determines whether your practice grows or stalls: accountability. In this powerful episode, Flint explains why most people naturally resist being held accountable, the difference between micromanaging and true leadership, and the four essential pillars every practice owner must master—clarity, cadence, coaching, and celebration. Whether you want to finish the year strong or develop a culture of high performance, this episode gives you a simple, actionable framework to elevate your team and your results.

In this episode of New Patients Now, host Flint Geier sits down with Dr. Larry Black, a South Georgia dentist whose practice has undergone a massive transformation since joining the Scheduling Institute in 2021.

Dr. Black shares how his team grew from seeing 18 new patients per month to over 70, all without adding staff or operatory space. He credits the breakthrough to on-site team training, consistent coaching, and embracing accountability systems like the 5-Star Phone Certification training.

What began as skepticism (“That won’t work in my small town”) turned into full belief as he saw smoother systems, better communication, and higher-quality patient experiences despite increased volume. The conversation explores how leadership development, repetition, and “rowing in the same direction” changed not just the numbers, but the culture.

Dr. Black also reflects on mentorship, personal growth, and how his mindset shifted from planning retirement to doubling his facility and hiring his first associate. His story shows that coaching isn’t about working harder, it’s about working smarter, smoother, and with purpose.

Have you tried multiple marketing companies and still aren’t seeing results? Flint Geier and Luke Infinger break down why most growth struggles aren’t about the marketing, they’re about mindset, systems, and ownership.

Learn how taking responsibility, building the right systems, and being ready to adapt can create massive results in your practice.

“Find someone to emulate, reverse-engineer it, and build success from back to front.”

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Most practices think their biggest opportunities lie in case acceptance or treatment planning. But here’s the truth: you’ve probably already lost over $1 million before a patient ever walks in your door.

In this episode, Flint breaks down the shocking statistics that reveal why practices struggle with growth, payroll, and patient satisfaction:

• • Only 68% of calls are answered.
• • Only 42% of answered calls convert to appointments.
• • Nearly 30% of new patients no-show.

Flint walks through the math, the ripple effect on profitability, team opportunities, and patient care, and shows you how to benchmark your numbers so you can finally close the gaps.

If you think you know every opportunity in your practice, think again.

Take the 5-Star Challenge to Discover Blind Spots in Your Practice

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