What if one habit at your front desk is costing your practice at least $40,000 a month?

In this episode of the New Patients Now Podcast, Flint walks through the mistake most practices don’t know they’re making: treating the phone as an interruption instead of an opportunity. Run that out over 20 years in practice and the math adds up to millions.

From a $30,000 cosmetic case that went to the only office that answered the phone to why an AI receptionist that can’t schedule is just “a voicemail that sounds like a robot,” this episode shows how small moments at the front desk decide where new patients end up.

You’ll learn:

• The one mistake that costs practices at least $40,000 a month, and the math behind it
• Why new patients don’t leave voicemails, and where they go instead
• How lunch breaks, closing time and a “we’ll call them back” culture quietly cost you patients
• What an AI receptionist can and can’t fix
• How to find out what’s really happening on your phones today

Unless you enjoy hearing patients say no to treatment, there are five words you and your team need to stop saying. Could the words you use every day be costing your practice new patients and treatment opportunities?

In this episode of New Patients Now, Flint Geier reveals five words you should never say to a patient and what to say instead to build trust, communicate more confidently, and help more patients say yes to treatment.

You'll hear:

• The one word that can shut down a new-patient conversation

• Why certain words weaken your treatment recommendations

• How overexplaining can overwhelm patients and cost you opportunities

• Simple ways to communicate more clearly and confidently

What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth.

You’ll learn:

• How to create an experience patients want to talk about
• The small details that turn patients into referrers
• How to build a culture that drives growth through word of mouth

Bill Dorfman has built one of the most remarkable careers in dentistry, helping build Discus Dental into a business with more than $1.3 billion in sales.

In this episode of New Patients Now, Dr. Bill sits down with Flint to share the decisions, opportunities, and lessons that took him far beyond the operatory.

From the smartest business deal he ever made to what he learned from some of Beverly Hills’ most successful dentists, Dr. Bill reveals the thinking behind his extraordinary career. If you own a private practice, this conversation will challenge you to think bigger about the opportunities in front of you and what you’re capable of building.

Learn More About Bill Dorfman: Instagram:

https://www.instagram.com/drbilldorfman LEAP Foundation: https://leapfoundation.com/ POOOF! Dissolving Teeth Whitening Strips: https://www.pooof.com/ KickBallz Caffeinated Gum: https://kickballz.com/ Ana Sky: instagram.com/anasky

September is historically a slower production month, but that doesn’t mean it has to be for your practice. In this episode, Flint breaks down the 7 Deadly Sins of September and how to avoid the behaviors that can derail production and put you behind heading into the fourth quarter.

You’ll learn:

• Why coasting into September can put your production goals at risk

• How pride and desperation can impact your patients, team, and results

• Why chasing the “shiny new thing” won’t fix the real problems in your practice

• How to identify your production gap and take action every day to close it

What if the biggest thing holding your practice back isn’t a lack of knowledge, strategy, or opportunity but the way you see what’s possible? Flint challenges owner doctors to think differently about their potential and the future of their practice.

You’ll learn:

• The one decision that can change what’s possible for your practice
• Why the way you see yourself matters more than you think
• What successful practice owners do differently

Do you know what each new patient is actually worth to your practice? In this episode, Flint breaks down the math behind new patients and revenue so you can see how many additional patients it would take to reach a specific revenue goal and what that growth could mean for your practice.

You’ll learn:

• How to calculate what one new patient is worth to your practice

• How to work backward from a revenue goal to determine how many new patients you need

• How 10 additional new patients a month can create hundreds of thousands in additional annual revenue

• How to use this math to understand your practice’s growth potential

New patient volume is the single greatest indicator of practice growth—whether you're a private practice or a DSO. Flint breaks down what it really takes to create a healthy, consistent flow of new patients and the three things every growing practice gets right.

You’ll learn:

• Why new patient volume is the clearest predictor of practice growth

• One shift that makes it easier for patients to choose your practice

• The overlooked mistake that's costing practices new patients every day