What if one habit at your front desk is costing your practice at least $40,000 a month?

In this episode of the New Patients Now Podcast, Flint walks through the mistake most practices don’t know they’re making: treating the phone as an interruption instead of an opportunity. Run that out over 20 years in practice and the math adds up to millions.

From a $30,000 cosmetic case that went to the only office that answered the phone to why an AI receptionist that can’t schedule is just “a voicemail that sounds like a robot,” this episode shows how small moments at the front desk decide where new patients end up.

You’ll learn:

• The one mistake that costs practices at least $40,000 a month, and the math behind it
• Why new patients don’t leave voicemails, and where they go instead
• How lunch breaks, closing time and a “we’ll call them back” culture quietly cost you patients
• What an AI receptionist can and can’t fix
• How to find out what’s really happening on your phones today

Unless you enjoy hearing patients say no to treatment, there are five words you and your team need to stop saying. Could the words you use every day be costing your practice new patients and treatment opportunities?

In this episode of New Patients Now, Flint Geier reveals five words you should never say to a patient and what to say instead to build trust, communicate more confidently, and help more patients say yes to treatment.

You'll hear:

• The one word that can shut down a new-patient conversation

• Why certain words weaken your treatment recommendations

• How overexplaining can overwhelm patients and cost you opportunities

• Simple ways to communicate more clearly and confidently

What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth.

You’ll learn:

• How to create an experience patients want to talk about
• The small details that turn patients into referrers
• How to build a culture that drives growth through word of mouth