Podcast Description

Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different.

In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity, and anticipation now matter more than ever — and how small, often unintentional decisions can quietly push patients away.

You’ll learn:

• Why most patients leave due to indifference, not bad clinical care
• How administrative systems (not dentistry) drive patient loyalty
• The five questions every practice should ask to assess their patient experience
• Why improving experience reduces no-shows, increases referrals, and fuels long-term growth

If you want more patients to show up, stay, and refer — this episode gives you a clear framework to start making that shift.

New Year’s resolutions are broken by Valentine’s Day — and deep down, you already know why.

In this episode, we dismantle the myth that real change comes from making a list on January 1st. Instead, we walk through a practical, no-nonsense framework for attracting better results in your practice and your life — without relying on motivation, wishful thinking, or “throwing it out to the universe.”

You’ll learn why your current outcomes are not random, how standards you tolerate become results you repeat, and how inconsistent reinforcement quietly sabotages growth. More importantly, you’ll hear exactly how to replace vague goals with clear expectations, aligned behaviors, and simple systems that hold you accountable.

This episode breaks down:

• Why your brain is wired to deceive you without structure

• How standards shape team performance and patient behavior

• The difference between attracting growth and accidentally repelling it

• Why tracking one measurable improvement for 90 days beats a dozen resolutions

• How to stop repeating last year’s results with a new calendar

If you want more of the right patients, stronger team performance, and real momentum in 2026 — this episode gives you the framework to build it on purpose.

In this episode of the New Patients Now Podcast, Flint Geier shares a powerful lesson on how the way you handle crises in your practice can define your reputation with patients. Drawing from a surprising personal experience in Italy, Flint walks through the importance of maintaining high standards of service, even when things go wrong. The episode explores strategies for over-communicating with patients during moments of uncertainty, staying level-headed, and demonstrating the value of preparing your team for the unexpected. Learn how to transform potential service failures into opportunities to strengthen patient trust and loyalty.