Join Dan Daggett and Melanie Munsey as they sit down with Tansley Stearns, CEO of Community Financial Credit Union and recent inductee into the Herstory Exhibit at America's Credit Union Museum. This powerful conversation explores how credit unions can stay relevant by making listening a superpower, creating innovation through member stories, and remembering the humble roots of the cooperative movement.

• Tansley Stearns - CEO of Community Financial Credit Union, former Filene Research Institute leader, Herstory Exhibit inductee, champion of financial wellness and collaborative innovation

• Listening as a Superpower
• The Relevance Crisis
• Innovation Through Collaboration
• Revenue Diversification and CUSOs
• The Humility Factor
• The Chapter Meeting Era vs. Today
• Mental Health and Financial Well-being Connection
• The Regulatory Balance
• Getting Back to Stories Over Scores
• Success Stories and Initiatives
• Collaborative Legacy

Want to keep more, earn more, and serve better? Discover how Credit Unions First helps credit unions build stronger, more profitable communities at creditunionsfirst.org.

The uninsured driver crisis is creating catastrophic exposure for credit union auto portfolios across America.

In the latest episode of the Members First Mindset podcast, hosts Dan Daggett, Chief Strategy Officer at Credit Unions First, and Melanie Munsey, CEO, Credit Unions First speak with Scott Eckerty, President of HUB Financial Services, who brings 33 years of experience helping credit unions manage insurance risks.

They reveal the shocking reality that 35.7 million Americans drive without insurance due to affordability issues, while credit unions face $40,000-$75,000 total loss claims on performing loans when borrowers drop coverage. They expose the "teaser pricing" problem plaguing the insurance industry and show how transparent, collaborative partnerships protect credit union portfolios through monthly stewardship and member education.

Need transparent insurance partnerships that prioritize your members? Contact Hub Financial Services at HubFinServices.com to learn how their collaborative approach protects credit union portfolios.

Want to keep more, earn more, and serve better? Discover how Credit Unions First helps credit unions build stronger, more profitable communities at creditunionsfirst.org.

Building a powerful brand starts with understanding who you serve and why you exist.

In the latest episode of the Members First Mindset podcast, hosts Dan Daggett, Chief Strategy Officer at Credit Unions First, and Melanie Munsey speak with two marketing leaders transforming how credit unions connect with their communities:

Tiffany Dowling, CEO of M3 Group, brings 23+ years of credit union marketing expertise and shares her journey from independent agency owner to CUSO leader. Melissa DeMott, Senior Client Strategist at M3 Group, leads their innovative pod system that delivers dedicated marketing teams to credit unions nationwide.

They reveal how their M3 Method—Magnify, Motivate, Mobilize—helped Credit Unions First grow from 17 LinkedIn followers to nearly 1,000 in one year. They show how authentic branding rooted in research creates lasting member connections and drives measurable growth.

Ready to transform your credit union's marketing? Contact M3 Group at M3group.biz

Want to keep more, earn more, and serve better? Discover how Credit Unions First helps credit unions grow stronger communities at creditunionsfirst.com.