How do you become a better restaurant manager? THAT’S AN ISSUE!

Have we lost the art of the clear? THAT’S another ISSUE, along with many others we discuss in this episode of the Maître d’ Diaries Podcast with guests ALISON ARTH & KIMBERLY BELLE.

Between cultural reckonings and shifts in workforce expectations, leadership roles in hospitality have become more challenging than ever. Being an effective manager while juggling the multiple personalities and needs of your team is not something we should expect to come naturally.

Often in F&B we don't teach people how to lead. We let them get really good at bartending, hosting, serving or cooking and then tell them, you're promoted, run a team. But that’s a whole different skill set.

To that end we are delighted to chat with Alison and Kimberly about the important work they are doing with their hospitality coaching and consulting company SALT & ROE.

Alison and Kimberly love this industry and the people in it and they are dedicated to helping us restaurant folks develop different ways of thinking and showing up, coaching us to learn the skills it takes to build and train effective leaders.

Get ready to be inspired! With the right tools and support, running restaurants—and managing our own lives and careers—can be a whole lot easier and more satisfying.

Welcome to another WE’RE BOOKED episode of the podcast with scholar and professor PAUL FREEDMAN. Paul Freedman is the author of Ten Restaurants That Changed America, an essential historic tome for passionate restaurant fans as well as people fascinated by business success stories and the evolution of American society.

Listen in as we discuss topics such as status and prestige access, the ways in which restaurants reflect American history, how restaurant going has changed from a sociological perspective, and how social media has impacted the behavior of American diners, especially the younger ones. And you’ll find out how and why Professor Freedman selected these ten restaurants as the most impactful, game-changing American icons.

~ Delmonico’s

~ Antoine’s

~ Schrafft’s

~ Howard Johnson’s

~ Mamma Leone’s

~ The Mandarin

~ Sylvia’s

~ Le Pavillon

~ The Four Seasons

~ Chez Panisse

Ever wonder how someone might go from being a psych major to clearing tables, to being a Michelin-star bartender? Join us for our chat with JENNA NORFLEET, head bartender at Francie in Williamsburg, Brooklyn. Jenna’s front of the house career path epitomizes how sometimes the restaurant job you have to support yourself as a student ends up being more fun–and more accessible–than the field you were studying in the first place.

Jenna has had an impressive rise through the ranks of front of the house service in the last few years, facing her fears and working hard to learn the craft.

Listen in to hear about:

~ building egg white cocktails

~ taking over an already established list

~ kicking out intoxicated guests

~ the importance of running your own race

~ being able to assess body language

~ how she gets inspiration and perspective from dining out in other restaurants

Welcome to our first DESTINATION HOSPITALITY episode with our guest ANDREA ZANA, the general manager of the Hotel Il San Pietro in Positano on the Amalfi Coast of Italy.

Listen in to hear what it’s like to be part of the operational family that runs one of the world’s greatest resort hotels, how Tom Cruise helped inspire Andrea to get into hospitality, why Andrea loves interacting with tourists, what it was like to work in top hotels in Florence, London, Paris, Milan, and why he sees luxury hospitality as a world full of opportunities.

Get ready to be surprised by what great hoteliers like Andrea and the Cinque Family do to constantly evolve: including bringing a team of sixteen people from the hotel with him to Cornell University Hotel School for a week of professional development during the closed season.

Andrea shouts out the importance of mentorship with the examples set for him by Claudio Ceccarelli, Simone Giorgi, and the Cinque Family, and how restaurants and hotels can be the stage, and we FOH folks the protagonists!

This episode we welcome Ahris Kim, the Director of Operations for NA:EUN Hospitality, the multi-award-winning group behind Atoboy, Atomix, and NARO in New York. Ahris, born in Seoul, Korea, and chats about the opportunity to combine her career passions and her heritage, the impact of the awards and accolades, her start in luxury hotels, working for Daniel Boulud, the importance of self care, and how it’s good to try as many different things as possible when you’re starting out.

@hiyuwinefarms @atoboynyc @atomixnyc @seoulsalon.nyc @eparkato @jparkato @foodeducationfund

With passion, partnership, and maybe a soupçon of beginners’ ingenuousness Ronan Duchêne Le May and his wife chef Alexia Duchêne opened Le Chêne, a très chic, très Parisien restaurant on Carmine Street in the West Village in less than six months. Incroyable!

Listen in to our chat with Ronan to hear about how his love of restaurants drew him from his family winemaking world in Bordeaux to Paris, hospitality work, and how the couple’s decision to move to New York in 2023 has led to an adventure bigger than even they could have imagined.

We are kicking off Season 4 with the iconic Daryl Coke, who runs the beloved wine programs at NYC’s Ernesto’s and Bartolo’s, and a deep dive into Spanish and Basque restaurants and wines.

Daryl has been in New York for the past 16 years working at some of the city’s most beloved cult restaurants including The Beatrice Inn, The Fat Radish, Mission Chinese, Contra and Wildair.

She also gives us the inside scoop on where she loves to eat around town (and in Spain), what she wishes people knew about wine service, and what guest behaviors she’d like to see 86ed.

Listen in! You’ll come away hungry, thirsty, and with a long list of new restaurants you want to try. I know I did!

@ernestosnyc

@bartolonyc

@dib

@wildairnyc

@barcontranyc

@bridges.nyc

@missionchinesefoodny

@lefrenchdiner

@thaidiner @mommypais

@cafeselectnyc

@danny_bowen

@fabianvhv

@chefjeremiahstone

@mozzy_sticks_87

@pierrederrien84

@opsnyc

@luckycharliebk

@unclelouny

#SachaHormaechea #chefschef

#porron #sansebastian #galicia #priorat

#valentineday #womenwinemakers

#coatcheck #86list #soigneryourself

Maître d' Diaries is back!

Season 4 brings you more NYC front of the house folks, like Daryl Coke of Ernesto's and Bartolo, Ronan Le Chêne of Le Chêne, Ahris Kim of NA:EUN Hospitality, and Jenna Norfleet of Francie, along with the return of “That’s An Issue,” “We’re Booked,” and a new episode theme, “Destination Hospitality.”

Listen in here for a taste of what’s to come.

And check out our past episodes in Seasons 1 - 4!