80% of business owners think they deliver great customer service. Only 8% of their customers agree. That gap? It's costing businesses more than they know. In this episode of Made for Moore, Holly J. Moore sits down with Michael Barnett, author of "Customer Relationship Imprinting," and Moore Family Law Group's own Client Engagement Specialist, to break down exactly what separates businesses that create fiercely loyal clients from everyone else.

What Michael covers:

— Why great marketing falls apart at the customer service level

— Why 91% of unhappy clients leave without ever saying a word, and what to do about it

— The concept of "relational Velcro" and why meaningful interactions matter more than big gestures

— The 6 practices behind Michael's Imprinting® methodology, used with clients from Harley-Davidson to Loma Linda University Medical Center

— Why your customers already know your brand and your service are inseparable

— How trust is built in drops and lost in buckets

— The "law of the small"

— How to develop a customer-centric team by giving them a purpose beyond the paycheck

— Why the more digital we get, the more personal we need to be

— What Erin Brockovich can teach a law firm about client relationships

Connect with Michael at michael@moorefamilylawgroup.com

Get Michael's book at https://www.barnesandnoble.com/w/customer-relationship-imprinting-michael-barnett/1141220357

***

Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.

Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.

***

Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests.

Contact us at https://www.moorefamilylawgroup.com

Connect with Holly at https://www.instagram.com/hollyjmoore

New Episodes Every Week!

Produced by Aron Bender https://www.linkedin.com/in/aron-bender

What is surrogacy really like — for the surrogate, and for the parents? In this episode of Made for Moore, Holly J. Moore sits down with Joy Millan, Founder & CEO of Joy of Life Surrogacy, and Tia Calderon, the agency's Marketing Manager and a three-time surrogate who has carried babies for families from France, China, and beyond, to answer every question you've ever had about surrogacy.Connect with Joy Millan and Tia Calderon:https://joyoflife.com/https://www.instagram.com/joyoflifesurrogacyhttps://www.tiktok.com/@joyoflifesurrogacyhttps://www.facebook.com/JoyofLife2017***Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.***Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.comConnect with Holly at https://www.instagram.com/hollyjmooreNew Episodes Every Week!Produced by Aron Bender https://www.linkedin.com/in/aron-bender

What if the riskiest thing you're doing right now is showing up to work every day? Dustin Heiner, author of "How to Quit Your Job with Passive Income," breaks down exactly how he went from a government employee who got laid off with four kids at home to a "successfully unemployed" real estate investor who never has to work for anyone again.Check out Dustin Heiner's YouTube channel @MasterPassiveIncome and connect with him at:https://masterpassiveincome.comhttps://www.facebook.com/MasterPassiveInchttps://www.instagram.com/thedustinheiner***Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.***Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.comConnect with Holly at https://www.instagram.com/hollyjmooreNew Episodes Every Week!Produced by Aron Bender https://www.linkedin.com/in/aron-bender

What do you actually need to know before trying to conceive? Harvard-trained fertility specialist Dr. Aimee Eyvazzadeh — known worldwide as "The Egg Whisperer" — joins Holly J. Moore for an eye-opening, laugh-out-loud honest conversation about fertility that every woman (and man!) needs to hear. Dr. Aimee has been in private practice for 20 years, sees approximately 200 patients a week, and has helped patients as old as 62 build families. She's refreshingly non-judgmental, wildly positive, and committed to making fertility care accessible and understandable for everyone.

You'll learn:

✅ Why fertility issues are on the rise — and what's driving it

✅ The TUSHY Method: the fertility checklist every couple should do before trying to conceive

✅ The biggest myths about fertility (including why having regular periods doesn't mean you can easily get pregnant)

✅ How your mental state and mindset actually affect your fertility

✅ The truth about egg freezing — and what an "egg freezing party" really is

✅ Fertility options for women in their 40s, 50s, and even 60s

✅ At-home sperm testing options available on Amazon for under $100

✅ One practical tip for anyone trying to conceive right now

Connect with Dr. Aimee:

https://www.draimee.org

https://www.facebook.com/doctoraimee

https://www.instagram.com/eggwhisperer

https://x.com/_eggwhisperer

@EggWhisperer

***

Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.

👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.

Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.

***

Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.com

Connect with Holly at https://www.instagram.com/hollyjmoore

New Episodes Every Week!

Produced by Aron Bender https://www.linkedin.com/in/aron-bender

Can a struggling marriage really be saved in just three steps? In this episode of Made For Moore, Holly sits down with relationship expert and psychologist Lee Baucom, author of How To Save Your Marriage In 3 Simple Steps, to discuss why many couples approach relationship problems the wrong way, and how small shifts can create powerful change. Dr. Baucom shares a simple but transformative framework that helps couples reconnect, rebuild trust, and move forward together, even when things feel stuck. Whether you’re trying to strengthen your relationship or repair one that’s hurting, this conversation offers practical guidance and real hope.Connect with Dr. Lee Baucom, PhD:https://savethemarriage.com/***Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.***Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.comConnect with Holly at https://www.instagram.com/hollyjmooreNew Episodes Every Week!Produced by Aron Bender https://www.linkedin.com/in/aron-bender

Many women don’t stay in toxic relationships because they want to, they stay because addiction, gaslighting, fear, and broken self-worth create invisible chains. Holly and Jeff Wright, author of "Flinch No More," unpack the psychological grip alcoholic relationships have on women, and how to finally break free. Jeff shares his deeply personal story growing up with an abusive alcoholic father and explains why leaving can feel more terrifying than staying.

Connect with Jeff Wright:

https://www.instagram.com/therealjeffwright/

https://www.facebook.com/realJeffWright/

https://flinchnomore.com/

***

Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.

👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.

Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.

***

Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.com

Connect with Holly at https://www.instagram.com/hollyjmoore

New Episodes Every Week!

Produced by Aron Bender https://www.linkedin.com/in/aron-bender

Divorce is one of the hardest things a family can go through. But it doesn’t have to break your kids. Holly is joined by Christina McGhee, divorce parenting expert and author of "Parenting Apart," to discuss what children really need when their parents separate. Christina explains the biggest mistakes parents make, how divorce impacts kids long-term, and why how you handle divorce matters more than the divorce itself. If you’re navigating divorce, co-parenting, or supporting children through family change, this conversation is essential.✅ Why divorce becomes part of a child’s life forever✅ The biggest mistakes divorcing parents make✅ Why toxic marriages can hurt kids too✅ How one parent can protect their children✅ The parenting skill most parents get wrongConnect with Christina McGhee:https://divorceandchildren.com/https://www.facebook.com/divorceandchildrenhttps://www.instagram.com/divorceandchildren/https://www.linkedin.com/in/christinamcgheehttps://www.youtube.com/divorceandchildren***Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.***Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.comConnect with Holly at https://www.instagram.com/hollyjmooreNew Episodes Every Week!Produced by Aron Bender https://www.linkedin.com/in/aron-bender

Talking about sex can feel awkward—even in a healthy marriage—but avoiding the conversation can quietly drain connection, trust, and joy. In this candid and playful episode, Holly sits down with Dan Purcell, marriage and intimacy coach and creator of the Intimately Us app, to explore how couples can rebuild passion without guilt, pressure, or unrealistic expectations.Dan shares his personal story of how one vulnerable conversation transformed his own marriage and explains why many long-term couples drift into “duty sex,” mismatched desire, and resentment. He introduces practical tools to lower emotional “brakes,” increase curiosity, and bring fun and play back into the bedroom—from communication strategies to creative games that spark laughter and connection.If intimacy has become tense, routine, or nonexistent, this episode offers hope: small, intentional steps can lead to big changes. Because your marriage was made for more.Connect with Dan Purcell:https://getyourmarriageon.com/https://www.facebook.com/getyourmarriageon/https://www.instagram.com/getyourmarriageon/ @getyourmarriageon ***Birch Gold Group helps Americans protect their savings with physical precious metals: gold, silver, platinum, and palladium. Whether you want to roll over your IRA or 401(k) into a Precious Metals IRA (with no tax penalties) or make a direct purchase for delivery, Birch Gold makes it simple and secure. Their team takes the time to educate you on your options, so you can make confident, informed decisions about your financial future.👉 Learn more and get your free info kit at https://bitira.go2cloud.org/SHAt.Sponsored by Birch Gold Group. We may receive compensation if you invest through this link.***Made For Moore with Holly J. Moore is a production of Moore Family Law Group, an accomplished legal team with a proven track record of protecting their client’s financial assets and best interests. Contact us at https://www.moorefamilylawgroup.comConnect with Holly at https://www.instagram.com/hollyjmooreNew Episodes Every Week!Produced by Aron Bender https://www.linkedin.com/in/aron-bender