Couverture de Live from ICMI Conference - HR as a Contact Center with Bianca

Live from ICMI Conference - HR as a Contact Center with Bianca

Live from ICMI Conference - HR as a Contact Center with Bianca

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Episode Summary

Broadcasting live from the ICMI conference in Orlando, Amas and Bob discuss the evolving role of AI in contact centers, the ongoing struggle for strategic recognition, and welcome special guest Bianca, who shares her unique perspective on running HR as a contact center at Michigan State University.

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