Lesson 10:Auditing and continuous improvement of procedures
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Lesson 10:Auditing and continuous improvement of procedures
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Audits exist within a broader ecosystem. Understanding the different types and the roles of the key players is crucial for a smooth and effective process.
A Deeper Look at Audit Types
We can classify audits by who is performing them and what they are looking at:
By Auditor (The 'Who'):
* First-Party (Internal) Audits: The backbone of self-governance. Conducted by an organization's own trained auditors to assess its own QMS. They are the best tool for proactive problem-solving before external bodies get involved.
* Second-Party (Supplier/External) Audits: Performed on a supplier or contractor to ensure their processes meet your contractual and quality requirements. This is critical for managing supply chain risk.
* Third-Party (Certification/External) Audits: Conducted by an independent, accredited body (like a registrar for ISO 9001) to provide impartial verification of conformity to a standard. Success here leads to certification.
By Scope (The 'What'):
* System Audit: A broad review of the entire management system (e.g., the entire QMS) against the requirements of a standard like ISO 9001.
* Process Audit: A deep dive into a specific process (e.g., the 'Customer Complaint Handling' procedure) to verify its inputs, outputs, controls, and resources are effective.
* Product Audit: An examination of a specific product or service to evaluate its conformance to specifications, performance standards, and customer requirements.
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