Stop Managing in the Rearview Mirror: How to Predict Problems Before They HappenIntroduction: The Rearview Mirror ProblemAre your team meetings spent discussing why you missed last week's targets? Do you feel like you're constantly "firefighting"—reacting to performance issues only after they've already occurred? This reactive loop burns out your best people, inflates costs, and erodes customer trust. It’s like trying to drive a car by only looking in the rearview mirror. You can see where you've been, but you have no idea what's coming up ahead.Many teams operate this way, relying entirely on "rearview mirror" data like weekly outputreports or monthly quality scores. These metrics, known as lagging indicators, are great for understanding past performance, but they arrive too late to change the outcome. By the time you get the report, the opportunity to influence the results is gone.This article introduces a more powerful, forward-looking approach to performance management. By balancing these traditional lagging indicators with leading indicators—real-time metrics that act as early warning signals—you can shift from being a reactive manager to a proactive leader who influences outcomes before they are set in stone

Resources:

The Continuous Improvement Lab: https://www.karassinnovations.com/blog

Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW

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