Jordan on Why 90% Automation Demands Human Support in Healthcare
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Jordan on Why 90% Automation Demands Human Support in Healthcare
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Before a doctor can see patients, hospitals must complete a lengthy, complex credentialing process. Licenses, background checks, and past hospital affiliations. Miss one file or delay one approval, and a clinician can’t practice. Patients wait. Admin teams scramble.
This is the world Jordan Hooker works in.
He leads customer experience at Axuall, a healthcare technology company focused on credentialing clinicians. This process, which once took months, has been transformed by automation, with Axuall automating up to 90% of the work.
In this episode of Experience Matters, Jordan shares what healthcare workflows look like in practice. Where automation works, where it breaks, and why human support still matters when things don’t go to plan.
#Hiver #CustomerSupport #CustomerExperience #AIandCX #CXLeadership #SupportInsights #customer #customerservice #customercare #customercare #EmpathyInSupport #BusinessGrowth #Podcast #artificialintelligence
