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In this episode of the Zip Code Kings Podcast, Jonas Olson interviews Jake Sheldon, fractional CMO for service companies nationwide, co-founder of Pest Control Millionaires, and owner of Green Day Pest Control. Jake and Jonas deliver a training masterclass covering proper onboarding timelines, balancing technical skills with culture, and maintaining consistency across regions. They reveal how inadequate training creates drift where procedures deteriorate through person-to-person transmission. For pest control owners struggling with high turnover or inconsistent service delivery, this episode provides the complete training framework.

Jake emphasizes over-training to third-grader comprehension levels with simple SOPs anyone can execute. For CSRs, he recommends daily Zoom calls reviewing recorded conversations for two months, with 2-3 week onboarding sitting with experienced reps before going solo. For technicians, both recommend 3-5 days of office training on culture and licensing, followed by 2-3 week ride-alongs, then branch manager spot checks before full independence. Jonas stresses recording master technicians creating training videos so service standards stay consistent rather than degrading like telephone game, sharing how he discovered massive service drift when procedures passed through multiple trainers without standardized video documentation.

Culture proves equally critical to technical skills, built through daily morning huddles, social media recognition, swag, events, and demonstrating genuine care before expecting loyalty. Jonas can walk into any branch and immediately feel culture problems through tension energy. Both identify biggest mistakes as inadequate training volume, no pre-recorded video libraries, and missing SOPs that grow harder to create as companies scale. Jake recommends using ChatGPT or hiring consultants to build SOPs while small, acknowledging they'll evolve as revenue grows but establishing foundational documentation early prevents chaos.

Jonas Olson, Co-Founder of Pest Control Millionaires:

Instagram: https://www.instagram.com/jonasaolson/

Facebook: https://www.facebook.com/jonas.olson.18

LinkedIn: https://www.linkedin.com/in/jonas-olson-00b34b8b/

YouTube: https://www.youtube.com/@pestcontrolmillionaire

Jake Sheldon, Co-Founder of Pest Control Millionaires:

LinkedIn: https://www.linkedin.com/in/jake-sheldon-6a0981a9/

Facebook: https://www.facebook.com/jake.sheldon.7

Instagram: https://www.instagram.com/jakesheldon25/

YouTube: https://www.youtube.com/@jakesheldonPCM

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