In a world where AI can automate almost every digital interaction, what’s the real power of human connection? In this episode, we explore why strong relationships may be the ultimate growth strategy – driving client loyalty, referrals, and building broker business momentum.

Host Tony MacRae and SFG’s Blake Buchannan chat brand, purpose and why consistency matter more than ever. They also draw unexpected parallels between building a business and hitting the gym. Together, they ask the big question: What are you actually putting out into the world, and is it attracting the clients you want?

Tune into episode three for real talk, practical tips and a fresh perspective.

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Sometimes it’s the losses that teach us the most. In this ep, we look at how accepting tough moments - and learning from them - can actually strengthen the way brokers show up in their partnerships.

Host Tony MacRae and SFG’s Blake Buchanan strip the conversation back to the real stuff: the early experiences that shaped how they communicate, the importance of reading the room, and why authenticity matters more than ever.

Blake opens up about growing up fast, learning trust the hard way, and discovering that disagreements aren’t the issue... avoiding them is.

They explore the delicate dance between lender, BDM and broker - including the secret to success and how to get back on-track when it hits the fan.

Tune into episode two for real talk, practical tips and a fresh perspective.

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When the market turns tough, brokers often find themselves serving the ultimate sh*t sandwich; the delicate balancing act of delivering bad news while keeping client trust intact. So, how do you stay honest, empathetic, and still protect relationships? In this episode, we unpack how brokers can support clients, manage emotions, and remain the steady hand guiding Australians through their biggest financial decision.

Blake Buchannan from SFG joins host Tony MacRae to explore the lost art of communication, and how turning “soft skills” into strategic skills can set brokers apart. From active listening to delivering a quick, respectful no, Blake shares practical ways brokers can turn even a decline into a positive next step for clients.

Blake also opens up about the pitfalls of his own property journey, and why, even in an AI‑driven world, nothing replaces genuine human connection and personalised service.

Tune in for real talk, practical tips, and a fresh perspective.

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