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It's that time of the year again: ITC Vegas 2026. Drake, Head of ITC Vegas, joins us once more to talk about all the things we can expect at the show.

www.itcagents.com

Promo code: ITCV200DSLIAD

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Ever wonder how much insurance premium goes into an event like the world cup? In this episode, we talk event insurance, soccer and AI.

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Olivier Egli joins IAD to discuss the impact of AI on independent agencies.

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In this episode, Noel Tuazon, Workers Comp Specialist, joins IAD to break down why agents hesitate to get into commercial insurance.

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Grief is something many of us carry in silence. We may be insurance professionals, but we are human beings first. In this special episode, we sit down with Nina Rodriguez, a grief-informed guide who helps us navigate the conversations we need to have — with our employees and with ourselves — when facing loss. It's a reminder not to shut out the parts of us that make us human.

Learn more about Nina here: griefandlight.com

Listen to Nina's podcast: Grief and Light podcast

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Vira and Carlos sit down with Dave Rose, Head of Agency at bolt, for an honest conversation about the independent insurance space. With over 20 years at Liberty Mutual and Travelers under his belt, Dave brings a perspective that's equal parts industry veteran and forward thinker. They dig into what today's insurance consumer actually wants — spoiler: it's not that different from what they always wanted — and why the independent agent has not only survived but continued to gain market share despite years of predictions otherwise. Dave also breaks down how bolt helps agency owners meet their customers where they are. A great listen for anyone navigating the evolving landscape of independent agency ownership.

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New year, same hosts—Carlos and Vira kick things off with a timely conversation on where insurance is headed, featuring Katie Gold, VP of Insurance at The Zebra (TheZebra.com). Katie breaks down how insurtech is evolving, why consumer education is the real “sales strategy,” and how AI can make advisors sharper (not obsolete). Expect real talk, personal stories, and a behind-the-scenes look at scaling a modern insurance operation.

Key Highlights

• Meet the guest: Katie Gold, 16+ years in insurance (sales, claims, agency leadership, recruiting, ops) and 5+ years at The Zebra
• From cars → claims → leadership: Why claims work builds empathy, trust, and better “moment of truth” advice
• Personal connection: Losing a family home to a fire shaped her purpose in insurance—make hard moments easier for people
• Why The Zebra: Independent model = shop multiple carriers and fit coverage to the customer (not the other way around)
• Digital + human support: 70% of traffic stays digital, but the option to talk to a person is still there
• AI: fear vs. leverage: AI won’t replace you—someone using AI will; the point is efficiency + better coaching + better routing
• Trust + education: Biggest misconception with online insurance is trust—education bridges the gap
• “Full coverage” pet peeve: Katie explains why that phrase causes confusion and why clarifying questions matter
• Leadership style: “Heart + innovation” = move fast without leaving your people behind
• Advice to new agents: It’s an exciting time to enter the industry—tools and learning are faster than ever

Quick Takeaway
If your insurance experience feels like a chore, you’re not alone—but the best companies are building options: fast digital paths when you want speed, and real humans when you want confidence.

Learn more: https://www.thezebra.com

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