Chapter 13: The Ethics of Scale — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.

Discover how to balance growth with grace. Use automation ethically to scale care, consent, and connection without losing the soul of your customer experience.

🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.

And when you’re ready to go deeper, unlock the complete collection with instant, on-demand access to all 14 chapters — plus future extras like notes, checklists, and templates — at deepdive.aiwise.online.

Because the future of business belongs to the ones who remember every customer.

🛠️ Production Notes & Transparency
Some portions of this episode — including narration and select scripted segments — were generated with AI voice and writing tools.

All AI material was reviewed and edited by a human producer for tone, accuracy, and alignment with Inside Loyalty’s intent.

Chapter 12: Moments That Multiply — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.

Explore how gratitude and shared success turn satisfaction into advocacy. Learn how stories and recognition create rippleeffects of loyalty that spread far beyond a single sale.

🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.

And when you’re ready to go deeper, unlock the complete collection with instant, on-demand access to all 14 chapters — plus future extras like notes, checklists, and templates — at deepdive.aiwise.online.

Because the human heartbeat behind every iconic brand is made of memorable moments.

🛠️ Production Notes & TransparencySome portions of this episode — including narration and select scripted segments — were generated with AI voice and writing tools.

All AI material was reviewed and edited by a human producer for tone, accuracy, and alignment with Inside Loyalty’s intent.

Chapter 11: Designing Remembrance — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.

Learn how data, design, and empathy combine to help businesses remember every interaction.

Build systems that reflect memory back to your customers so they feel seen — and stay connected.

🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.

And when you’re ready to go deeper, unlock the complete collection with instant, on-demand access to all 14 chapters — plus future extras like notes, checklists, and templates — at deepdive.aiwise.online.

Because automation works best when it remembers what matters most.

🛠️ Production Notes & Transparency
Some portions of this episode — including narration and select scripted segments — were generated with AI voice and writing tools.

All AI material was reviewed and edited by a human producer for tone, accuracy, and alignment with Inside Loyalty’s intent.