The Imagine Listening series brings you another intense session, recorded live at the 2025 National NENA Conference. Real 911 dispatchers share the true stories that haunt them, highlighting the emotional weight carried by those on the front lines of emergency communications.

• Hear firsthand accounts of life-altering and traumatic 911 calls, including fatalities, suicides, and tragic accidents.

• Learn how the IAM911 movement is fighting to reclassify dispatchers and bring awareness to their critical role.

• Discover the mental and emotional challenges dispatchers face, including dealing with PTSD and the struggle for self-care.

• Experience the healing power of storytelling as dispatchers open up about their toughest calls and seek closure.

• Find resources and support for dispatchers and those affected by their stories, reinforcing the importance of connecting and sharing within the community.

Get ready to laugh as Imagine Listening takes you to Open Mic, it's the lighter, outrageous side of 911 dispatching. This is where the light-hearted brings a balance to the heavy of Imagine Listening. In this episode, dispatchers share real-life hilarious calls and radio blunders that prove you truly can't make this stuff up.

• The importance of humor in dispatch and how it balances the job's emotional toll

• Outrageous open mic moments and the unforgettable stories behind them

• Funny mistakes made live on the radio, from accidental broadcasts to misread vehicle codes

• Wild and unexpected 911 calls, like "overdosing" on Jolly Ranchers and animal mishaps

• Listener-submitted stories featuring memorable characters and laugh-out-loud situations

Tune in for a dose of comic relief and a behind-the-scenes look at the unpredictable world of emergency dispatch!

Step inside the emotional world of 911 dispatchers with the very first episode of Imagine Listening. In this episode, I will take you through a roller coaster of emotions down memory lane and experience the origin of Imagine Listening through the power of storytelling. I will share the real, raw stories behind the #IAM911 movement and the powerful sessions designed to bring healing, closure, and peer support to those under the headset.

Episode highlights -

• The heart-wrenching origins of the IAM911 movement and its viral impact

• Why dispatcher stories are shared in a brief, closure-free format

• The progression of Imagine Listening: from social media to peer support sessions

• The unique structure of Imagine Listening sessions, balancing heavy stories and moments of relief

• A first-hand listen to the powerful stories shared at the original 2017 Imagine Listening session

Listen in for first-hand accounts of life on the other side of the call—your worst day is their everyday.