In this first episode of Working Process, Liam O'Neill and Sam Lewis introduce themselves and explain how bpmd evolved from a three-person startup operating out of a Surrey attic with a single client, into a specialist transformation partner working with global organisations including Sony and the BBC.

This is a candid conversation about what it actually takes to make process and transformation work land as real business change, not just activity.

They discuss:

• How bpmd found its identity after years of muddling through general project work
• Why they moved away from preaching process toward asking better questions
• What they call the process migration trap and why moving 2,000 models into a new tool rarely adds value
• How data analysis has become central to the work, and why accessibility is no longer the bottleneck
• The reality of change fatigue in large organisations and how a multidisciplinary change maker function can fix it
• Why adoption is consistently the harder problem, not the technology
• How they helped Lego's process team go from lacking purpose to being pivotal in one of the group's biggest ever internal transformations
• Where AI fits in, and why strong process context is becoming more critical, not less

This is an honest and grounded conversation about what good transformation work actually looks like from the inside.

If you lead process, transformation, IT, enterprise architecture, data or operations and you are accountable for turning strategy into execution, this episode is for you.

Host: Liam O'Neill, Managing Director at bpmd
Host: Sam Lewis, Director at bpmd