Travis Hess - CEO of BigCommerce and veteran of the digital agency landscape (Accenture, LiveArea, PFS) - joins MarTalks to discuss leading a $350M+ public software company through a major strategic pivot.

• Fixing a broken Go-To-Market: Why "trying to be everything to everyone" is a public market trap and how to narrow focus to ideal customer profiles (ICPs) for real growth.
• The "Services" Advantage in Software: Why a background in business outcomes and holistic systems beats a traditional "pedigreed" MBA in today’s disrupted landscape.
• Surviving Economic Cycles: Critical advice for the "generation of plenty" on navigating downturns and the "insourcing vs. outsourcing" swings that define tech cycles.
• Leading with Radical Authenticity: The mindset shift from "scripted" leadership to improv-ready, collaborative management where the best idea always wins.
• Software Transformation as a "Full Contact Sport": How to manage the "warts" of integration and the board-level reality of moving from defense to offense in a competitive market.
• Bonus: The CEO Playbook for Disruption - Learn why Travis believes most leaders rise not from steady growth, but from pushing through professional dysfunction and adversity.

Perfect for Founders, CEOs, CROs and investors seeking a masterclass in authentic leadership and large-scale platform transformation. Steal the strategy Travis is using to take on industry giants and navigate the "agentic" AI era.

#ExecutiveLeadership #SaasTransformation #BigCommerce #MarTech #CEOInsights #BusinessOutcome #MarTalks

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