#181 - Why We Need Design Now More Than Ever with Karl Randay of 383
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#181 - Why We Need Design Now More Than Ever with Karl Randay of 383
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Ben Wiedmaier sits with Karl Randay, Experience Director at 383, to explore how designers can stay relevant in an increasingly automated world. Karl shares insights from working with major brands like Hilton and Jaguar on digital innovation projects that blend strategy, research, and rapid prototyping.
They also talk about the "beige-ification" of design, where templated systems and AI tools risk creating homogeneous experiences across brands. Karl explains how his team uses AI as a research copilot while maintaining human craft and creativity. He also breaks down the skills modern designers need beyond visual craft, including business acumen, stakeholder communication, and the ability to translate design impact into executive language.
Highlights
- 06:26 Design challenges across multiple touchpoints
- 19:04 Simple questions unlock stakeholder priorities
- 25:31 Multi-skilled designers beyond specialization
- 32:23 Career growth through T-shaped skill development
- 36:53 The beige-ification of modern design
- 42:44 AI as creative exploration partner
Resources
- Designer's Guide to UX Research
- The 4 Steps to Redesigning Sites
- Connecting Research & Design Leadership
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