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What Do You Do?

What Do You Do?

De : Adam from dandelion.
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 What Do You Do? is a podcast dedicated to demystifying careers we don't know much about, and pulling back the curtain on ones we think we do.Adam from dandelion.
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    Épisodes
    • What Does a Customer Experience Specialist Do? with Robert Southall

      What Does a Customer Experience Specialist Do? with Robert Southall
      Jan 16 2026

      In this episode, Adam speaks with Robert Southall, a Customer Experience Specialist from Insight6, about why customer experience has become a critical competitive advantage. They explore how companies actually measure customer experience, why empathy matters more than ever, and how technology is transforming the way businesses interact with their customers.

      Robert shares valuable insights from his career journey, explains what separates companies that retain loyal customers from those that lose them, and reveals how mystery shopping has evolved into a strategic business tool.

      The conversation highlights a crucial truth: in today's market, investing in customer experience isn't optional - it's what separates thriving businesses from those struggling to keep up.

      For more information about Robert and what he does, visit Insight6.
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      1 h et 1 min
    • Episode 1 - What Does A Doula Do? with Cheryl Griffin

      Episode 1 - What Does A Doula Do? with Cheryl Griffin
      Jan 9 2026

      In What Do You Do, Adam from Dandelion Video Production talks to various people across Worcestershire and beyond, demystifying careers we don't know much about, and pulling back the curtain on ones we think we do. In this episode, Adam is talking with Cheryl Griffin, a Birth & Post-natal Doula to find out exactly what a doula does. To find out more about Cheryl, visit her website.
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      21 min
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