Getting hotel technology to actually work across multiple properties, with teams who have different skill levels and preferences, is harder than most tech vendors admit.

Victor Tofan joined the hospitality sector back in 2002 when hotels were run with a reservation book and a fax machine. Today he serves as Director of Customer Solutions at Cloudbeds and also manages properties in Europe and Latin America. That combination gives him a unique perspective on the impact of tech in hotels on the ground.

In this episode, he and host Frank van den Berg get into how technology gives hotel teams the time to provide real hospitality instead of staring at screens all day. They discuss managing internal resistance to new tools, using ‘hyperdistribution’ to capture direct bookings and what AI means for hospitality jobs.

If you want to continue the conversation, connect with Frank and Victor on LinkedIn:

Frank van den Berg

Victor Tofan

Have you ever been a guest at the property you operate? If not, you're missing the most honest review on what’s working for guests, and what isn’t.

That's just one of the pieces of advice that Danica Smith of MorningStar GX shares with Frank van den Berg. Together, they unpack what really makes a guest experience worth a 5-star review, and the hidden costs of having too many disconnected tools.

Danica has spent her 15-year career addressing this gap between what hotels provide and what guests expect. Today, she advises hotels on how to turn data into actions that improve the guest experience, and helps tech vendors build the solutions hotels actually need.

If you want to continue the conversation, connect with Frank and Danica on LinkedIn:

Frank van den Berg

Danica Smith

Hotels can often feel pressure to adopt the latest tech, without first asking themselves: do we really need this? And what impact will it actually have for our guests and teams?

In this episode, Frank van den Berg sits down with Eddie Ignatius of Dubai-based TIME Hotels, to talk about why a 9 out of 10 guest score can be just as dangerous as a bad one, and how they dig deep into guest feedback to find what really needs fixing.

Eddie has been with TIME Hotels since the very beginning in 2012, so he knows better than most which new and exciting tech has delivered over the years, and which hasn't. He shares insights from his experience and walks through his three-step approach to technology adoption: building the business case, determining where the existing systems are truly failing, and making sure any new solution can flex to the needs of individual properties.

If you want to continue the conversation, connect with Frank and Eddie on LinkedIn:

Frank van den Berg

Eddie Ignatius